Flying with Emirates was a wonderful experience and the service and the transfers were brilliant. Radison Blue in Dubai was just the best. A brand new hotel with complimentary pickups to Dubai Mall and the staff at recepetion were truly outstanding Natalie last but no least it was a great pleasure dealing with you. The right young lady for the job.

Thank you for the welcome home message, and we were delighted with your arrangements ,timing and schedual you set out for us on our mini world trip. Thanking you again, Ethel and I were very pleased with your kind attention to arrangements, and we would not hesitate to make bookings again with you.

Hi Natalie, Thank you again for a most efficient service!

Hi Garry, Lauren has been looking after our travel arrangements to Brazil in September and we are very impressed by her professionalism and her responsiveness to our enquiries. We are grateful to Lauren for her help and consider her an excellent member of your 'First.Class' staff - indeed, she is First Class! Well done to Lauren and to you for recognising her ability.

Thank you for your great service and professionalism. You have really made planning this trip very pleasant and easy. Nothing is ever too difficult for you and you always reply promptly with appropriate information. This is all greatly appreciated and I hope to be able to thank you in person when I get a chance to visit Sydney.

I have received my travel documents that you sent me and I would like to thank you for your kind assistance it has been a pleasure dealing with you.

Just a quick note to compliment Danielle Macey on the pleasant, diligent and can do attitude she had when sorting out my recent travel arrangements to and from France. I had some rather difficult family issues to deal with and Danielle really made the difference, removing all the stress associated with flight bookings and changes. Thanks.

Keren, you are our travel angel. You are always so helpful and responsive and for that I am very grateful, especially so late on a Friday before a long weekend.

Not even one thing about the cruise I could complain about. It was amazing. My husband didn’t really want to go on a cruise before but he didn’t want to get off by the end. An amazing experience. Really impressed by the food and the international staff. I will certainly travel with Seabourn again.

Hi Mary, Qatar was great between Sydney and Doha. Flights was spacious and staff were fabulous.

Hi Mary, Thank you for your message. We had a fantastic time, without any problems at all! Etihad's First Class was amazing! We had the Suite on all legs of the flights, and the chair/bed was brilliant, along with the service in their lounges as well as onboard. It is going to be so hard to go back to anything less! We were very happy with the Hotels we stayed at in Abu Dhabi - fantastic service and also in New York , right in the middle of Times Square and was Five Star. The boat we went on NCL - Epic was fantastic. The best accommodation we've had on any of the seven cruises we've been on. Thank you so much for all your advice and assistance with our booking. We really appreciate it and will definitely be in touch again for future holidays. Kind Regards,

Thanks Mary! Again, thanks for your excellent service. I raved about you at lunch with my girl friends today and will continue to spread the word. Very best,

Hi Natalie We had a great time. Thankyou very much for all your assistance in organising this for us! You were very efficient in organising the holiday and responsive in all communications.

Hello and Good Morning Garry, I am just writing to let you know that everything went well and smoothly during our travels and we arrived back home with happy memories of a great holiday. Thank you once again for doing such a wonderful job in arranging our travels. Warm regards,

Hi Natalie, I am very happy with your service and your professional conduct. Keep up the good work.

Hi Natalie, Thank you. It was a great trip. JAL business class is a great experience on and off the plane so nothing to say except it was a very positive experience.

Hi Natalie, Everything was amazing - we had such a lovely day and holiday. The resort was fantastic - we couldn't have asked for a better wedding / honeymoon location. Thanks for all your help in organising it.

Hi Keren, We would like to take this opportunity to sincerely thank you for the tremendous service that you have provided to us during the past few months. Your customer service is always at the fore and it has been a great pleasure dealing with you. You have provided timely advice and assistance and always in a friendly manner, which is rare. We are great advocates for you and Firstclass and are happy to be used as referees if required. We look forward to dealing with you going forward.

Dear Keren, Thank you for all your wonderful assistance with my London trip in October. As you can see the chauffeur bookings have come through and everything is now done!! I cannot recall a more pleasant and efficient experience with a travel agent in all the years we have been travelling and I look forward to seeking your help again in the future. You are an asset to the travel industry!

After dealing just once with Keren, we find ourselves looking forward to making another booking simply to enjoy the experience she provides. Keren's a pleasure to talk to, to write to, and to observe doing a job she obviously loves. I don't think our travel arrangements over many years have ever been completed so fast, so efficiently, and so cheerfully. Professionalism is one thing -- but speed, the willingness to go the extra mile, and a sense of humour too? I strongly recommend Keren to anyone who wants to turn the usual chore of arranging travel into an enjoyable experience.

Hi Garry, Azamara was everything they said in the brochure. Great service, excellent hospitality and happy workers. They made single travelling so enjoyable by gathering all the singles together enabling you to chat to them throughout the cruise. The onboard credit was fantastic and paid for various excursions. A really enjoyable cruise.

Dear Garry, Thank you for your email confirming our cancellation of the reserved flights. We have been thrilled with your service and help over the past weeks and will have no hesitation in using yourself and your company when travelling in the future. Thanks again and we wish you well.

Hi Tina, Yes, we are home. Sad, but true. We all had such a wonderful time. Thank you for all your help. The flights were fantastic. It all worked perfectly. We loved the A380 but all of Emirates were fantastic. They were particularly kind to the girls which always makes us feel better. We would definitely fly with them again and would recommend them too. And you as well Tina. You were terrific to work with. Thanks heaps.

Hi there, Just a note to say that we had a very easy and smooth trip to and from Paris. A personal note of thanks to Garry who organised everything very well, and made last minute changes quickly and efficiently. We will certainly think of using First Class again.

Hi Garry, Fantastic I really appreciate your assistance and will be sure to recommend you to some of the frequent flyers here at work

Hi Tina Fun but tiring trip this time :) Etihad were good but next trip I'll definitely avoid flying out of Paris. Will contact you soon as I need to book another trip for later this year. Thanks for all your help - you and your team were fabulous as usual. Kind regards

Hi Nick, I wish to say "Thank you" to you and Garry for - so far, an excellent job, executed in a truly timely manner.Your understanding, patience and assistance while 'fine-tuning my airline ticket was exemplary What impressed me the most was the easiness you exhibited, despite the complexity of affairs and time pressure on my side. Nothing was too difficult for you.

Hi Nikki, I have returned home today after a wonderful holiday and I just wanted to say a huge thank you to you for the work you did organising my flights and transfers. Everything worked smoothly making my trip hassle-free, relaxed and enjoyable. I would not hesitate to recommend you others and look forward to reconnecting when I am planning my/our next trip.

Oh Garry, Thank you so much for a solid 2 days work on making this happen for John and his family. Your professionalism and understanding was remarkable, it really was. I cannot imagine how many calls you have made to secure this outcome. John says you are a champion also. Let’s work on some more wonderful holidays in the future... although with plenty of time to plan and prepare. I have absolutely no hesitations on referring you to all of my friends. Thank you, thank you, thank you!

Hi Garry, Everything is perfect . Etihad have already contacted me re taking me to the airport. Many thanks for making these travel preparations proceed so smoothly and your first class service. Cheers,

Hi Garry I’d just like to say a big thank you too….. it was a wonderful experience to fly business class…. Especially loved the lounges and express lanes which made everything so much easier. Thanks very much, appreciate the efforts you put into our bookings.

Dear Nikki, Thank you for your email. Everything went well with Etihad Airlines. Hotel in Dubai was also very good and offered very friendly service. We enjoyed our stay in Istanbul very much and visited all the historical places of interest. Thank you for your service and well organised arrangements all the way through. We will book our next holiday with you.

Hi Nikki, Got the documents today. I normally book through the airline website so I am very impressed J. Thank you very much for all your help and if only I knew I would of booked my QF flights to JFK in September with you. My wife is jealous now as I have a nicer travel wallet than her and she keeps trying to steal it off me! (Thanks for the SQ flight info to KIX but we have booked with MH as the connection is better). Would highly recommend you and will certainly pass on your details to my colleagues as I know how much of a pain I can be. I am happy for you to pass this on to your manager.

Just a short note to say thank you for your wonderful help with our flight bookings for our recent holiday to England. Your level of service, your competitive fares, plus your monitoring of the changing situation (airline difficulties & the Icelandic Volcano) gave us peace of mind for our holiday travel arrangements. We can highly recommend JAL Business Class. Their service, attitude, catering and product standards in general were excellent – providing us perhaps the best international air travel experience we have yet enjoyed. It was so good I think we will be unlikely to utilise Staff Travel for our international travel in the future! By the way, we loved the Macclesfield Canal and the surrounds – lovely country, you must miss it! We will definitely be in touch with you when we wish to travel again,

That's very kind Nikki, thank you. All went well and I am delighted with your service, you'll be my first port of call for next travel arrangements. I appreciated your prompt response when I thought I might have to change flights home. All the best

Hi Garry just a quick email to say thanks.. our flights were perfect and no hitches at all so a big thankyou to you for organising it all.. bye the bye I found the swiss business better than the virgin as i didnt slip down the seats but in saw several who had... i found it a bit disconcerting to be lying sort of sideways and going forward when it came time to sleep in virgin .. just my observations.... so a great big thanks from us both cheers

Dear Garry Thanks for you time and your FIRST CLASS SERVICE. Because we have some frequent flyers points we will use this to up garde. I do appreciate your help, and will stay your loyal client.

Dear Garry, Would like to express our sincere thanks to you for all your assistance with the booking of our exciting cruise. We have been very happy with your service, and pleased with our very flash folder. Busy packing, and looking forward to the trip of a lifetime Once again , a big thank you.

Good Morning Garry, I am writing to thank you for all the help you provided to me over the last 4 months with Etihad airways. I wanted to let you know that when I arrived at Sydney airport to check in – I was informed I was upgraded to 1st class to Abu Dhabi . It was the best flight experience I had ever had and I don’t know if you had anything to do with it but even if you didn’t I wish to thank you. I also have been upgraded to Etihad Silver guest which is fantastic. I am going home to Dublin again in July and I would certainly book through yourself again. My parents are coming over and I want them to either come Business/First class and am looking at all options now I wish to thank you again and look forward to dealing with you in the future. Please pass this email onto your manager as I would like them to know what a great job your doing J Andy

Hi Garry, Finally got home last Friday night, flights were cancelled out of Milan for about 5 days. We spent an extra 5 days at Lake Como, so I suppose you could have been stranded at worse places! Qatar was faboulous with keeping us updated, and went out of their way to book us on first available flight out of Milan. We were thrilled with their service, the staff were wonderful and will definitely fly with them again when we next go overseas. The food in business class was like dining in a 5 Star Restaurant and the wine list was second to none (my partner owns a restaurant in Melbourne and he was very impressed). All in all I just wanted to give you this positive feedback and thank you also for sending me the email the other week and keeping me updated.

Dear Garry Good doing business with you. Very professional and excellent customer service. Kind regards, much appreciated.

Hi Garry, Very impressed with Qatar Airways from Melbourne to Doha.......as good as British Airways first class with service, extras (Pyjamas). Doha to Manchester was standard and older aircraft. Because they are building a new terminal in Doha, they have to bus everyone between planes and that is a bit of a pain. Would definitely fly with them again.....especially at the great price you got us. Alistair

Hi Tina, Vicky & I both appreciate your time on Friday night. I particularly slept better knowing that flights were booked. We hope your evening wasn’t spoilt. Without hesitation I would recommend your company to any fellow premium traveller who I feel would appreciate a more personalised service. Although we have only used your services twice we know that we will be returning customers of yours for the majority of our needs. Thank you once again.

Hi Garry, Thanks for your excellent & efficient service. We received the itinerary, tickets wallet etc in the mail today. Once again Garry, thanks for the great service, hope we can deal with you again soon.

Hi Garry, Thank you very much for your professional service. I really like the ticket wallet.....a really nice touch. I would like you to check some flights for a couple of my business colleagues

Hi Garry Just wanted to let you know that the trip to Hong Kong went very well. Airfares and accomm was great - upgrades came through for Qantas and even scored First Class on the way over. Have no idea why! Also was upgraded with the Langham so that was all very good.

Hi Tina Yes we have received the wallet and were very impressed with your service. We will definitely be recommending you to friends!

Hi Nikki, Sorry if this has caused you any inconvenience and thank you so much for your friendly, efficient, courteous, and most of all, patient service!

Hi Garry, Just letting you know that the tickets were on the front doorstep when I got home from work today - a nice bit of post for a change! Many thanks for your prompt and polite service: we definitely will be using you again. Kind Regards, Ellie

Hi Gary, Thank you very much for your expertise in booking our trip to HK and the UK. We will be in touch as we will need to chat to you about our next trip Take care

Tina, On Behalf of me and Rola, thanks you so so so so much for the package you sent us, the card was very thoughtful and we appreciate it a lot and wanna thank you again for your help in organising this dream honeymoon for us. Thanks.

I would like to commend the services of Keren Dinh. She has gone beyond what would be expected as a Travel Consultant - she has been so kind and flexible - nothing is any trouble for her - she is so prompt in responding to our needs - and despite many changes to our travel itineraries - she has promptly made the changes with a minimum of fuss. I wish everyone had such a nice person to deal with - she is lovely working via email and it was a great pleasure to hear her lovely voice over the phone on a few occasions for our recent trip. Thank you Keren for being really wonderful to us - for a first class service from a first class person - you are a real pleasure in a rather selfish world....thank you so much!!!!!

Hi Garry, Back from Tahiti and pleased to confirm that we had a great time . Would highly recommend the Paul Gauguin and its crew and look forward to our next booking with Regent.

Hi Tina, I just wanted to thank you for recommending Etihad - they were excellent and it's been the most comfortable trip I've had to Europe in years! You have been an absolute delight to deal with and I look forward to contacting you again for my next trip. Many thanks!

Garry, We had a fantastic time at Beachhouse at Manafaru just finishing up today. We will definately come again & I very much appreciate your help in suggesting this location.

Hi Tina, Just a note to say that we enjoyed our trip to the UK. All the arrangements you made worked perfectly, Emirates very good and all flights were as planned! Thank you for your great help and best wishes.

Tina I would just like to say a big thankyou for employing Keren in your organisation. Her management of our travel and accommodation arrangements has been so professional. She is the ultimate professional. She is always prepared to go the extra distance to ensure that every detail is completely addressed. Since becoming a member of First Class Travel we have been able to relax completely about all travel issues. This has allowed us to commence our holidays in a fantastic state of mind and not be worrying about the ''what ifs". We will continue to recommend your organisation to others who we know have the same desires as we do.

Very many thanks for your very professional assistance with our SIA booking and travel arrangements. We are very grateful. Rest assured that if we have any questions then I will contact you directly. In the meantime no news is good news! Again many thanks for your help.

Tina, Best travel agent by far!!

Hi Tina, Everything went very smoothly, a very good holiday and the Etihad flights in particular were excellent. Thanks for your help. We would be only to happy to use firstclass.com.au again for our next trip.

many thanks tina, you're a star! Its been too easy!

‘I have found Keren to be the best travel agent I have come across in many years of travelling with our business, which exports to 10 countries around the world. Her attention to detail and her persistence in areas such as clearing waitlists is superb and provides real value.’

Good morning Garry, Thank you for your organisation of our recent trip to London Everything went well and very smoothly. We particularly liked The Palace Hotel in Dubai and found it a great place to stay albeit a short one. We are now back in cold Melbourne having enjoyed a lovely summer in Uk and France.

Dear Garry, Thank you for making the booking for my trip so easy to plan.

Dear Garry, Just to let you know, and to thank you, we are back from France and we had a wonderful time. All worked out in the end and we did mange to talk our way into seats on the way out of Sydney. As we are sure to be in touch again about trips, If you have a file ione us, could you add that we prefer to arrive back at night... Thank you for all your trouble.

Hello Garry, Just aquick note to thankyou for your patience with our predicament.......Thankyou for your help, patience and understanding. I've just made and enclosed a fridge magnet for you (Rose). Once again, thankyou for being so good.

Hi Tina We are just back from our overseas holiday – all good – but will definitely need a few days to catch up !! The Emirates flights were all very good – the limo service is an absolute stand out - and all arrangements made by you came through without any hitches. Many thanks for your work – we will be back !!

Hi Tina, Thank you so much for such first class treatment! You've been fantastic! I'm so glad I gave First Class another try! And FirstClass.com is back on again. :o) Speaking to family in London and told Mark about how hard you work and how you go out of your way for clients.. :o) Thank you!

Very impressed with the package you sent me…looks after the client and really give the impression of “First Class”

Yes thanks Tina that Info in the wallet was spot on . I was wondering where I could get all those contact details and, they were in your wallet. Thanks again for the efficient way this trip was put together I would certainly recommend your company to other travelers. There is just too many hurdles and hidden snags to try and do this over the internet without that professional touch.

Hi Christine, Thanks so much for getting all that together for me in such a short time. I will definitely be using you guys in the future as I will be back & forwards from the US over the next year. Hopefully biz will go good & I'II be able to live there for a while. Anyway Top Notch job.

Hi Tina, Had a great trip thanks. Weather was great, trip was a sucess, and Etihad were superb. I could not recommend them more highly. Planes are great, staff are friendly. Food terrific. Limo's were on time and great as well. So everything was great including your assistance thanks. Thanks for follow up.

Hi Sharon, Thank you for your prompt and professional service. I have recommended your website to several friends. Cheers.

Hi Tina, sorry for not getting back to you earlier. Brad absolutely loved the flight with Etihad first class and he is telling everyone what a great experience it is. We both have made up our mind - from now on we will fly with Etihad into Munich. Thank you Tina for all your help - we know now Firstclass is a complete experience.