About Us

About Firstclass

Firstclass Specialists

Learn more about our Firstclass Specialists

Without a Travel Agent, You Are On Your Own!  

Your Travel Agent is the most powerful travel search engine!

Are all the travel agents the same?? Definitely Not! We are sure you already know that there are thousands of travel agencies on and off line today. You've probably tried many of them yourself. Well, are you impressed with them? We are not!

When you are paying thousands of dollars to travel in style, wouldn't you expect to receive First Class treatment not only from the airlines, hotels, tour operators, cruiselines, but also from your travel agent??

	You can Trust us. We are a licensed travel agency (license no. 2TA5046), an Australian company.You know where we are, who we are and how to reach us.
	You're Protected We are a state licensed travel agency and all monies paid to us are protected by the national Travel Compensation Fund in case you experience non-provision of any travel service or product.
	Expertise in luxury travel We offer services in booking business/first class airfares, luxury hotels/resorts, 5 star cruiselines, tours, car hire and travel insurance.
	First class service Our friendly, dedicated and professional consultants provide a personalized service that understands exactly what you want and provide value everytime. If you experience any problems during your trip we will act on your behalf to put things right. We are there before, during and after your trip with a 24 hour emergency contact.
	Immediate Response During business hours (Mon-Fri 9am-5.30pm), if we fail to respond within two hours, our customer receives $50 off their booking. That's our Promise!
	Value for money Our competitive pricing is enhanced by expert knowledge and first hand experience. We are committed to recommending the best solution for your needs and budget.
	Complete customer satisfaction Excellence is our benchmark. Our client feedback system is designed to improve our professional knowledge and service to our valued customers.
	Integrity We keep our promise even when it costs us .
	Rewarding loyal customers Join our My Wish reward program to accumulate reward points for every booking with us. Our referral system will also earn you rewards for referring our service to your friends and associates.
	More benefits and savings for Corporates and Members We provide Corporate Travel Management and additional benefits and savings from First Class Members .

Customer Testimonials:

As a former Chief Steward with QF with over 25yrs of service, I was most impressed with the professionalism and attention to detail that Keren gave regarding my booking, you should be proud of her!

Hayman Island "It was absolutely amazing, it was the best holiday, the staff the hotel the facilities the welcoming attitude everything was sensational.... the only bad thing about it was having to leave !! i cant wait to go back. The hotel was sensational..sensational is an understatement!! thankyou again for all your help in orgainising the stay. we had a ball."

I would like to commend Tina Lambert. I emailed this morning & I had a very polite informative email from her. Thank you Tina, excellent service & a very pleasant reply.

I have known Natalie for the last 4 years when she was working with Travel the World and was the Manager for her division. Nat was always very approachable, passionate and knowledgeable about her job and has taken her skills with her to work for First Class Travel. She has now won the ICCA award for the best travel agent. This is the highest recognition for any agent to be recognized as the best by your peer’s. Natalie is passionate about her job and is always seeking new ideas to benefit her clients. She is honest and approachable and has her client’s interests and experience foremost in her job. Natalie’s experience and passion for the industry will ensure that clients new to the cruising world will be assured of the correct product for their needs, failing which results in dissatisfaction and clients may not want to cruise again. She will always go the “extra mile” and I would like to congratulate her on this award that is so deserving for her dedication in this industry.

As a new customer of First Class, I have booked an Oceania Cruise through lovely Natalie. She has been marvellous and so helpful in the organisation the extras we wish to do. Nothing is a trouble to her and she has such a wonderful knowledge of all facets of travel. Congratulations on winning your prestigious award Natalie, we are customers for life.

Keren provided me with great service and a fantastic honeymoon package. She is always very helpful and a pleasure to deal with. I was able to plan my whole trip from my office here at work which was great so it gave me time to do other things. Thanks Keren

Good initiative Tina. Well done. The service we enjoyed from "First Class" was indeed First Class and we shall not hesitate in offering you our future business. Thank you Tina

I have never used your service before but I was so impressed that I will certainly use it again. I received far better service than if I had booked direct and the rates on ! offer were excellent.

I appreciate your attention to detail, Tina, and thank you for the excellent service provided by your company. Thank you again for your personal attention and commendable service.

I was indeed fortunate to have Natalie complete all of my travel and accommodation arrangements and believe she is deserving of recognition. Her efforts and achievements far exceeded my most optimistic expectations. Natalie’s in-depth knowledge of the industry, commitment to obtaining the best possible outcome for her clients, outstanding customer service, attention to detail and profusion of people skills must surely render her a valuable and valued member of your organisation and of the ilk essential to remain ahead of the competition. As a Travel Specialist, I deem Natalie to be in a league of her own. I am extremely grateful to Natalie for her efforts which extended way beyond the call of duty. I can offer no greater praise than to assure you I would confidently recommend Natalie at Firstclass.com.au to any prospective traveller.

We investigated via the web several cruise sites which we shortlisted to three. We found Natalie Jeffers! of FirstClass demonstrated a solid understanding of the discerning traveller market, and was by far the most friendly and professional. She was interested in our needs, as well as ensuring we obtained the best package in terms of pricing and customer experience without pressuring us to make a quick decision. We will definitely be returning to Firstclass.com.au next time we travel and have already mentioned the substantial points of difference to our friends and business colleagues.

Keren was faimiliar with our destination and had extensive knowledge of accommodation to best suit our family needs. Her politeness and diligence to our travel requests made organising our summer Christmas holiday a happy experience.

Helen, I have dealt with many travel consultants in my time but I have not worked with one who is quite so efficient. You have made the rush for tickets a pleasure for us without any strain and helped us along the way.. Good on you, I appreciate your great service !

Keren responded extremely quick to my emails and happy to answer my many questions by email. She was absolutely excellent and a credit to your company. My wife and I have gone through dozens of travel agents over the years (as we holiday twice a year overseas). I think we have found a consultant we can stick with in Keren. Well done!

"After a phone call with a very basic idea of what I was looking for, I received an email with what was the starting template to a series of communications answered extremely fast. Keren managed to pull off every request. The final offer personally can’t be improved purely because Keren produced exactly what we wanted. Thank you again Keren we are two first time customers that wont look anywhere else when traveling in the future”

Helen... thanks for all your help and patience in answering all my queries, it has been very much appreciated... you are a very good 'travel specialist' and I hope to use 'Firstclass' again.... you made booking with Etihad Airwarys a pleasure. I have travelled many many times overseas, have used numerous agents & also the web, not only was I very impressed with your service but also your pricing.

Tina made everything very easy. Because of my limited internet ability she was very happy to help

Helen Nguyen has an excellent telephone manner. From the outset, she makes you feel like Firstclass.

Helen has been extremely pleasant to deal with, she always responded to my queries very quickly and have been very helpful in organising my airfares. Thank you for your patience and good service Helen! I will definitely be recommending Firstclass to my friends.

Tina, very many thanks for so efficiently arranging my bookings, you are a real gem, I really do appreciate your promptness, you have made everything so easy for me.

Thankyou for all your help the holiday was very exciting and without pitfalls thanks to your good organisation.

It should be noted your services was wonderful very easy uncomplicated and fast I will continue to use you and recommend you.

Tina was most helpful, pleasant and a delight to deal with.

TINA - many thanks for everything - all arrangements so far have been perfect. Full marks for your prompt, courteous and efficient service.

Tina has being a great help with our situation and heaps of thanks to her, Tina is a credit to your company

My one prior experience with Firstclass and yourself was a very positive one. I can't imagine how you could have done your job any better than you did last time around. I have no hesitation in repeating the experience and have recommended it to many of my colleagues.

I am a very busy person and can not wait on the phone with agents....I advised Tina what was required and I had everything attended to immediately....I have a very demanding an! d fussy M.D and Tina helped make my day an easier one!!! She is not only efficient but very professional. Thanks!

I take my hat off to you for a great job you do.

Tina was very prompt and professional in her reply. I would look at using her advice when it comes time to book my trip.

Helen was most helpful, and very professional. I will have no hesitation to use your company again.

As this is our first dealings with Keren and FirstClass,we were very impressed with the service. Keren did an excellent job in helping us with different quotes. Thanks again Keren

Keren - Will definitely use your service again, very happy outcome, prompt and courteous. Thanks