Qantas Club - The Benefits
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Share the benefits
As a Qantas Club member flying domestically within Australia and New Zealand, you may invite one guest to join you in a Qantas Club lounge whenever you visit. Your guests need not be travelling.
Platinum members flying domestically in Australia or New Zealand are welcome to bring up to two guests into The Qantas Club whenever you visit.
There is a limit of one guest per Member per visit in international Qantas Club lounges, joint Qantas/British Airways lounges, partner airline lounges and associated international lounges.
Note: Guests must be accompanied by you at all times and admission is subject to space availability.
Annual Guest Cards
If you would like someone to accompany you to a Qantas Club lounge on a regular basis, you may purchase an Annual Guest Card. Annual Guest Cards are available for purchase by contacting The Firstclass Consultants. Valid for 12 months, your Annual Guest Card allows one additional guest to enter the lounge if accompanied by you. Annual Guest Cards are governed by the terms and conditions of The Qantas Club Program.
Children in lounges
Each child or guest under the age of 18 years must be accompanied by an adult, and we ask that they are closely supervised so as not to disturb other patrons. Platinum or Gold Frequent Flyer members under 18 years of age must also be accompanied by an adult when visiting a Qantas Club lounge. Children may be asked to leave if their behaviour is disruptive. Qantas requests that children do not enter the Business Centre areas or operate any equipment in the lounges or Business Centres. Children are usually welcome in our partner lounges.
Qantas Frequent Flyer membership
As a Qantas Club member, you also have complimentary membership of the Qantas Frequent Flyer program.*
On Departure Upgrades
Qantas Club members who are also Qantas Frequent Flyers, may use their Frequent Flyer points or Upgrade credits to be upgraded one class on domestic flights within Australia (where space is available) from Discount Economy or Full Economy to Business Class. These points or Upgrade credits will automatically be deducted from your Frequent Flyer account.
How many points or Upgrade credits do you need for an upgrade?
One Way Upgrade | Discount Economy* - Business | Full Economy^ - Business | Business - First | |||
Zone | Points | Upgrade credits | Points | Upgrade credits | Points | Upgrade credits |
1 | 9,000 | 1 | 5,000 | 1 | 5,000 | 1 |
2 | 14,000 | 2 | 8,000 | 2 | 8,000 | 2 |
3 | 45,000 | 3 | 25,000 | 3 | 25,000 | 3 |
4 | 70,000 | 4 | 45,000 | 4 | 45,000 | 4 |
5 | 90,000 | 5 | 55,000 | 5 | 55,000 | 5 |
On Departure Upgrades can be arranged for you or any eligible family member* 'on departure' at domestic Australian Qantas Club lounges subject to these conditions:
- You must have a paid Discount Economy or Full Economy airfare
- Requests can be made at domestic Qantas Club lounges up to a maximum of three hours, but no less than 20 minutes, prior to flight departure (allow a minimum of 40 minutes for domestic departures from international terminals)
- Are only offered on Australian domestic Qantas flights (QF400 and above) as well as domestic legs of Qantas International flights (QF1-399)
- Subject to seat and catering availability
For more information, ask at The Qantas Club Service Desk.
Priority reservations & waitlisting
Our Qantas Club priority reservations service ensures you always get our most experienced operators and the most efficient service when booking a Qantas flight. Members are given priority on fully booked Qantas flights when travelling on a paid ticket and where waitlisting is possible. Please note, that waitlisting is not available on most discounted Economy airfares.
Dedicated check-in
To help avoid queues, members may use The Qantas Club priority check-in areas available at most airports. If there is no dedicated Qantas Club check-in, you may check in at the Business Class counter prior to any Qantas flight, regardless of your fare class. You must be travelling on a Qantas operated service with a Qantas flight number. If only carrying hand luggage, and travelling on a Qantas* or Jetstar marketed and operated flight, you can also check in at any major domestic Australian or New Zealand Qantas Club lounge.
Note: Lounge check-in for Jetstar is 40 minutes before departure. If you arrive within 40 minutes of scheduled departure, go directly to the Jetstar check-in counter. You need to check-in for Jetstar flights at least 30 minutes before scheduled departure otherwise your ticket will be forfeited. No refund or free transfer is available. You will be required to book and pay for a new ticket if you wish to travel.
Priority baggage handling & allowances
Your baggage will be given Priority tags when you check in for Australian and New Zealand domestic services, operated by Qantas and QantasLink. Members may also check in one extra piece of baggage on Qantas operated Australian domestic services* and New Zealand 737 domestic services, and an additional 10kg of baggage^ on international services which are marketed and operated by Qantas.
Flight announcements
In most lounges, you're kept up to date with all flight details via conveniently located monitors. A final boarding call* is also made from reception.
Personal Travel Profile
By completing your Personal Travel Profile when you join The Qantas Club, you will help us provide you with our most personalised service. Every time you travel with Qantas we will know your seating preferences, special requirements and any other travel preferences you may have.
When you quote your membership number, our Reservations staff will be able to access your record and accommodate your travel requirements wherever possible, on Qantas operated and marketed flights. You can update or amend your Personal Travel Profile online at any time.
A home away from home
Make yourself comfortable with these benefits of Qantas Club membership.
Refreshments
Self-serve hot coffee and tea, juices and snacks are available. A complimentary bar service also operates around the clock in international lounges, and from mid-afternoon in our domestic Australian and New Zealand lounges.*
News and entertainment
Keep up to date with the latest newspapers, current business or fashion magazines. Or enjoy television programs in dedicated viewing areas.
Freshen up with a hot shower
There are shower facilities, including hair driers and toiletries, available in most Australian, New Zealand and overseas Qantas Club lounges. See Sydney Lounge Access for further details of facilities.
