QANTAS AIRWAYS

HISTORY

Qantas is the world's second oldest airline. It was founded in the Queensland outback in 1920 and is Australia’s largest domestic and international airline. Qantas is recognised as one of the world's leading long distance airlines, having pioneered services from Australia to North America and Europe.

The Qantas story is inextricably linked with the development of civil aviation in Australia. It begins with fragile biplanes carrying one or two passengers in open cockpits and progresses to the new Airbus A380s flying some 450 people half way around the world in a day.

But, it is a story of human endeavor, not just machines. A few determined individuals overcame formidable obstacles to establish the Queensland and Northern Territory Aerial Services Ltd (Qantas). Supported by committed staff and loyal customers, the airline persevered through war and peace to serve the nation and build an enterprise. The Qantas story is about the people who have created its exciting and productive history - its staff, its customers and the excellence of its business partners and key suppliers...

The Qantas Group employs approximately 36,000 people and offers services across a network covering 151 destinations in 38 countries – 58 in Australia and 93 in other countries (including those covered by codeshare partners) in Australia, Asia and the Pacific, the Americas, Europe and Africa.

The future holds many challenges for Qantas - maintaining safe operations and world class product standards while building a viable and competitive position long term for the airline.

The Qantas A380 by Airbus has arrived. This spectacular aircraft is quieter than today’s largest jets, and at the leading edge of fuel efficiency per passenger. Qantas’ A380 is like no other. Qantas has drawn on years of experience in customer service, design and innovation to create an unprecedented level of style and comfort.

Intercontinental A380 Fleet:

•  6 aircraft - as at July 2010
•  3 more arriving in the coming months
•  A380 fleet will grow to 20 aircrafts

Alliances

•  oneworld® - winner of 2010 Skytrax World’s Best Airline Alliance Award

Accolades

•  Good Design Award for Skybed - 2004
•  Australian Design Award for Skybed - 2004
•  World’s Best Premium Economy - 2010 Skytrax World Airline Awards  World’s Best Premium Economy Seat - 2010 Skytrax World Airline Awards
•  Good Design Award for A380 First Suite - 2009
•  Australian International Design Award for Sydney First Lounge - 2008
•  Australian International Design Award for A380 Economy seat - 2009
•  Best Overall Inflight Entertainment - 2002, 2003, 2005, 2006
•  Best First Class Cellar; Best First Class Red, Best First Class Fortified and Best presented Wine List - 2009 Cellars in the Sky Awards

FREQUENT FLYER PROGRAM

Membership Levels

Three membership tiers above the entry Bronze level – Silver, Gold and Platinum. Members can move up to the next level by accumulating the required Status credits (in addition to normal program points) which can be earned each time they fly on an eligible flight with Qantas, Jetstar, oneworld alliance airlines and Air Pacific (flights must include a minimum of four eligible flights with a Qantas, QantasLink or Jetstar flight number, each year). Each membership level offers particular privileges, including higher priority check-in, baggage allowances and, for Platinum and Gold members, complimentary Qantas Club membership. Eligible Frequent Flyer members also have access to oneworld lounges. The higher the membership status, the greater the privileges including additional points when flying on all Qantas, British Airways and American Airlines flights.

Key A380 Destinations

•  London (LHR)
•  Singapore (SIN)
•  Los Angeles (LAX)

Booking Award Flights

Call 13 11 31 (Australia), 0800 101 500 (New Zealand) and +61 3 9658 5302 (outside Australia and New Zealand). An additional assisted award booking fee of 2,500 points per person applies to bookings made via the phones.

British Airways

British Airways celebrated its 90th

British Airways is the largest airline of the United Kingdom and the third largest in Europe (behind Air France-KLM and Lufthansa). British Airways is a member of Oneworld, an airline alliance including Qantas and Cathay Pacific. and it's one of the world’s finest and most established international airlines offers a worldwide network that covers more than 154 destinations in 75 countries.

British Airways has a unique alliance with Qantas. They have a Revenue Sharing Agreement and a Joint Services Agreement (JSA).
Service: Offer the Kangaroo Route ie: Australia via Bangkok or Singapore to Frankfurt or London.

British Airways operates twice daily flights from Sydney to London, via Singapore or Bangkok, and daily from Melbourne to London, via Singapore, with connections across its network to other European destinations such as Frankfurt and Paris.

Its main hubs are London Heathrow and London Gatwick, with a wide-reaching European and domestic shorthaul network, including smaller hubs at other UK airports including Manchester, from which some longer-haul flights are also operated.

Club World Business Class provides customers with the opportunity to make their time their own. From the calm of the lounges to the comfort of their own cocooned environment on board, they have the personal space, privacy and flexibility needed to sleep, work or simply relax as they choose.

The fully-flat bed stretches to six foot (182cm) when fully flat and to six feet six inches (201cm) in the Z position. The seat can be reclined to the position of choice making it more comfortable than ever.

With delicious menu and flexible dining options, personal in-flight entertainment systems with over 200 on demand entertainment options and an attentive crew providing discrete service, travelling in Club World delivers a special experience.

Intercontinental Fleet

•  238 aircraft (19 B737s, 49 B747s, 9 B757s, 46 B777s, 2 A318’s, 33 A319s, 38 A320s, 11 A321s, 2 Avro RJ85s, 1 Avro RJ100s, 7 (Embraer - EJets)
•  68 aircraft on order including 12 A380’s

Alliances

•  oneworld®

Latest awards

SKYTRAX

•  Best Transatlantic Airline award 2009
  
•  Best Cabin Staff Western Europe 2009

Business Traveller Awards 2009

•  Best Airline  
•  Best Short Haul Carrier
•  Best Frequent Flyer Program

Best Business Class Airline 

•  2008 OAG Airline of the Year Awards

Key Destinations

•  London (LHR)
•  Bangkok (BKK)
•  Singapore (SIN)
•  Paris (CDG)
•  Rome (FCO)

Price Guide

•  London - $8218* departing from SYD
•  London - $8655* departing from MEL, BNE, ADL
•  Bangkok - $3767* departing from SYD, MEL, ADL, BNE

* Excluding taxes, fees and charges

QANTAS AIRWAYS

British Airways

Bangkok Stopover     Singapore Stopover    London Stopover

Recommended Bangkok Hotels

Metropolitan Bangkok

Oriental Hotel Bangkok

The Peninsula Bangkok

Banyan Tree Hotel Bangkok

Shangri-La Hotel Bangkok

Four Seasons Hotel Bangkok

Note: If you are flying with Thai Airways and stop over in Bangkok, discounted hotel rates may apply. Please contact our consultants for details.

Other Hotels

Last Minute Deals

Bangkok Airport Transfers

Book online transfer between Bangkok hotel and airport

Things to Do in Bangkok

Book online Bangkok tours and sightseeing & tickets

Singapore Stopver Accommodation 

Raffles Singapore

Singapore Hotel Search

Last Minute Hotel Deals

Note: If you are flying with Singapore airlines and stop over in Singapore, discounted hotel rates may apply. Please contact our consultants for details.

Singapore Airport Transfers

Book online transfer between airport and hotel or cruise/ferry port  

Things to Do in Singapore

Book online tours and sightseeing 

Recommonded Hotels in London

The Ritz London

The Halkin London 

The Metropolitan London

Other Accommodation

London Hotel Search

Last Minute Hotel Deals

London Airport Transfers

Book online transfer between London hotel and airport

Things to Do in London

Book online London tours and sightseeing & tickets

QANTAS AIRWAYS

First Enjoy the freedom of luxury - Your complete Qantas travel experience extends from reservation to destination... More details	International Business Whether you are flying for business or pleasure you have the flexibility to choose how you spend your time...   More details	Domestic Business We take all your business needs on board with extra privacy and space to relax or catch up on work... More details

Business Class

Intercontinental A380 Fleet

•  6 aircraft - as at July 2010
•  3 more arriving in the coming months
•  A380 fleet will grow to 20 aircraft

Cab Specifications

•  72 forward facing seats
•  2 - 2 - 2 configuration (located on upper deck)
•  Onboard Business Lounge

Seat Specifications

•  A380 SkyBed - Reclines to a fully flat bed
•  Bed length - over 200cm (up to 80") - the longest flat bed in A380 Business
•  Enhanced built-in massage and lumbar system
•  Electronic privacy divider in every seat

Transfers/ Chauffeur

•  Qantas Drive - a luxury chauffeured transfer service to and from selected airports (additional cost)
•  Qantas Valet Parking - airport parking (additional cost)

Dining

•  Complete flexibility in dining
•  Menu created in conjunction with leading Australian restaurateur - Neil Perry
•  Choice from room service-style breakfast to a multi-course restaurant-style dinner
•  A ‘dine later’ option or an ‘express meal’
•  Refreshments available on request
•  Noritake and Alessi tableware designed by Marc Newson
•  Self-service bar
•  Continous refreshment service offered by cabin crew
•  Selection of award-winning wines

Entertainment

•  Touch-screen 12.1" in-arm, personal widescreen
•  Over 1000 on-demand entertainment options, including new-release, classic or art-house movies, TV programs and PC-style games
•  Extensive audio selection
•  Lonely Planet destination guides and more

Clubs & Lounges

•  Complimentary access to exclusive Qantas Business Lounges across the domestic and international network
•  Access to partner lounges
•  Variety of fresh menus at Sydney & Melbourne International Business Lounges
•  Signature hot dishes delivered chairside during breakfast, lunch & dinner meal times
•  New level of personalised service

Extras

•  Noise-cancelling headsets
•  Complimentary Peter Morrissey pyjamas on selected international flights
•  Designer amenity kit, with designer products, socks, eyeshades and a dental kit
•  Sheet backed blanket and soft pillow
•  Each seat equipped with power outlet and USB port
•  In-seat telephone with reply SMS functionality
•  Onboard Business Lounge:
• - Features sofa, reading material and refreshments
  - Equipped with 56cm (23") LCD screen perfect for displaying presentations
  - Perfect as an impromptu meeting room
•  Dedicated check-in
•  Priority boarding and disembarkation
•  Priority baggage delivery

Loyalty Programs

•  Qantas Frequent Flyer Program
•  Over 7 million members
•  Rewards members for flying & shopping with over 220 partners including oneworld partner airlines, cars, hotels and much more

British Airways

First Class

BA believes that details make all the difference, BA is currently enhancing First to provide you with a more exclusive experience. From luxurious lounges to onboard fine dining. In the next few months you will be able to enjoy the finest in contemporary British sophistication, understated elegance and exceptional quality of service when you travel in our new First.


Check In  - Be First

First on and off the plane, first to collect your luggage, fast–track through security and first to relax in our exclusive lounges, such as the Concorde Room at London Heathrow Terminal 5*.

Other options for check in are also available including:
Online - at ba.com up to 24 hours before your flight departs – choose your seat and print your boarding pass.
Mobile - logon to ba2go.com using your internet–enabled mobile phone to check in wherever you are.
Airport kiosk - use our quick and easy check–in kiosks at the airport.

*Dedicated First check–in is available at selected airports. Fast Track Security is available at London Heathrow, London Gatwick and New York JFK.

Baggage allowance
You are entitled to up to three standard–sized pieces of checked baggage at 32kg each on all routes at no additional charge. You can carry on one piece of standard–sized hand baggage as well as one laptop sized bag, handbag or briefcase.

Lounges

Visit any one of over 60 dedicated British Airways lounges and 90 partner lounges worldwide and discover a place of calm and tranquillity.

Pre-flight dining Dining before take off is a popular option if you wish to get as much sleep as possible during your flight. Its available on all flights departing after 20:00 from London Heathrow, New York JFK, Newark, Philadelphia, Washington, Toronto, Chicago, Boston and the Middle East depending on departure times. The Concorde Room at London Heathrow Terminal 5  Providing exceptional luxury and service: • intimate dining with elegant, private booths and full waiter service • complimentary champagne, fine wines, freshly ground coffee and Afternoon Tea • well appointed business suite with boardroom facilities, internet and printer linked computers • private cabanas – hotel–style rooms with a comfortable day bed and en–suite bathroom •spectacular terrace and viewing area Elemis Travel Spa  Enjoy the personal touch with First and relax or rejuvenate with Elemis Travel Spa and Skin Therapies, available at: • London Heathrow Terminal 5 lounge complex (Departures South) and Satellite B Departures • London Heathrow Terminal 5 Arrivals • New York JFK Terminal 7

On Board

The new First suite and cabin is an elegant environment featuring thoughtful and practical touches, such as unique personal windows, seats that are 60% wider at the shoulder and your own wardrobe.
Should you decide you’re ready to sleep, you can slip into wonderfully soft cotton pyjamas and request Turndown Service at any time of the day: Your seat turns into a fully flat bed with a specially designed single–piece quilted mattress, crisp white 400–thread Egyptian cotton duvet and pillow to help you to drift off in comfort.
When it’s time to freshen up, you can use the range of well–being products from D.R. Harris, one of London’s longest established traditional pharmacies that only uses the finest natural ingredients, including e.g. eye gel, lip balm and moisturiser, all enclosed in a stylish Anya Hindmarch bag.

In-flight Dining
Settle back with a chilled champagne cocktail as you ponder the delights of the First menu. With something to suit every taste, what you choose and when you choose it is entirely up to you.

The First menu is created in consultation with some of the world’s finest chefs. It alters from month to month according to the quality of seasonal ingredients. You can choose your lunch and dinner à la carte or opt for fresh "Catch of the Day", delicious seafood supplied by the renowned Loch Fyne*. If you prefer a lighter option, a less formal Bistro service is available offering a selection of salads, soups, pasta and hot sandwiches. 

First also offers a fine selection of champagne, wines, spirits and non–alcoholic drinks.

Indulge in sumptuous Afternoon Tea, a First signature dish, for which BA took the inspiration from one of London’s most luxurious and iconic hotels, The Dorchester, to honour this British ritual and tradition. It includes a mouth–watering selection of finely cut sandwiches and sumptuous cakes, served with a variety of flavoursome teas from around the world.

The breakfast menu offers a selection of main and lighter options.

*Available on UK departing flights only

Entertainment

Let our First entertainment system take you to the movies, play games or catch up with a favourite artist. With a 15–inch screen and noise–cancelling headset, you can choose from over 100 movies, a selection of TV programmes, over 50 music CDs and audio books as well as 20 interactive games. Or, if you prefer to relax with pictures, movies or music of your own, or need to charge your laptop, simply plug in your iPod via USB or RCA jack for a wider screen experience.

On Arrival
First service helps you fast–track through arrivals at key airports.

Arrivals lounges
Freshen up in Arrivals lounges at London Heathrow Terminal 5 and London Gatwick (in the Sofitel Arora Hotel). Here you can shower, enjoy a meal, catch up on the day’s news and check your emails.

The Arrivals lounge at London Heathrow Terminal 5 is open daily from 05.00 – 14:00 and offers you the following services:

• a selection of delicious dining options
• personal cabanas with private Infinity bathrooms
• a hydrotherapy area with full-body jet showers
• Elemis Travel Spa treatments available from 06:00 to help you feel rejuvenated
• a suit pressing service
• unlimited free internet access
• a News Zone to keep you up-to-date

Business Class

You can experience the latest Club World cabin on all our Boeing 747 and Boeing 777 aircraft. The original, award-winning Club World cabin featuring the world's first fully flat bed is fitted on our Boeing 767 aircraft.

Intercontinental Fleet

•  238 aircraft (19 B737s, 49 B747s, 9 B757s, 46 B777s, 2 A318’s, 33 A319s, 38 A320s, 11 A321s, 2 Avro RJ85s, 1 Avro RJ100s, 7 (Embraer - EJets)
•  68 aircraft on order including 12 A380’s

Luggage Allowance

•  3 pieces of checked luggage - max 32kg per piece (must not exceed 90cm x 75cm x 43cm)
•  1 piece of hand luggage (dimensions 56cm x 45cm x 25cm) plus a laptop bag or handbag

Check In

Online - at ba.com up to 24 hours before your flight departs – choose your seat and print your boarding pass.
Mobile - logon to ba2go.com using your internet–enabled mobile phone to check in wherever you are.
Airport kiosk - use our quick and easy check–in kiosks at the airport.

If you are travelling with bags, take them to one of the Fast Bag Drop desks when you arrive at the airport, then speed through Fast Track security to our lounges.

Check in at a kiosk
If you are unable to check in online you can save time at the airport by using one of our check-in kiosks, available at selected locations. Choose your seat and print off your Boarding Pass then take your baggage to a Fast Bag Drop desk.

There is a dedicated check-in area at London Heathrow Terminal 5 for Club World customers, located in Zone H. You can also choose to check in at a dedicated Club World desk, where available.

Lounges

• Help yourself to complimentary food and drinks, including a selection of fine wines from around the world.
• If you have work to do, there's wireless broadband provided in all BA UK lounges. In many lounges outside the UK BA has partnered with a local provider offering free Wi-Fi, although at some airports there will be a charge.

Terminal 5 Galleries Club
If you are flying from London Heathrow Terminal 5 or Terminal 3 you can experience the luxurious Galleries Club lounges located in Terminal 5A and Terminal 5B or Terminal 3.

• Relax in exclusively designed furniture upholstered in Osborne & Little fabrics.
• Pop into the 20-seat cinema for a spot of entertainment.
• Enjoy a glass of fine wine from the silver bar or treat yourself to a glass of champagne, available upon request.
• If you’d like a light meal or snack simply take your pick from a range of food served in the Chef’s theatre. On selected flights you can dine in the lounges before you fly so that you can maximise your sleep on-board.
• For total pampering drop into the Elemis Travel Spa which is subject to availability. Elemis Travel Spa is available at Heathrow Terminal 5 and New York JFK. Where we offer Club World customers a complimentary two-tier treatment menu. If you’d like a refreshing shower before you fly, there are 20 shower suites available for you to use.

On Board

Cabin Specifications

•  Seats arranged in forward and rearward facing pairs with privacy screens in between
•  2 - 4 - 2 configuration (main deck)
•  2 - 2 configuration (upper deck)

Luxury wash bag
Your wash bag contains everything you need to feel totally invigorated on the flight including, Elemis in-flight skincare products, toothbrush, toothpaste, eye mask, earplugs and comfy flight socks.

Your seat, your bed, your space

Stretch out in total comfort and privacy on our luxurious bed with the following features:

• 64cm (25") seat width
• Bed length: 201cm (78") when in the patented Z position and to 182cm (72") when flat
  
• soft mattress
• memory-foam headrest
• cosy quilt
• touch button privacy screen

In-flight Dining

Club World’s menu is designed by the British Airways Taste Team made up of the world’s top chefs, restaurateurs and food critics. The Taste Team meet regularly to discuss, create and develop Club World dishes. Members include:

• Michel Roux OBE, The Waterside Inn, Bray, England
• Liam Tomlin, Hotel & Restaurant Consultant, Cape Town
• Vineet Bhatia, Rasoi, London, England
• Shaun Hill, The Walnut Tree, Abergavenny, Wales
• Cass Titcombe, Canteen, London, England
• Jancis Robinson OBE, Wine Critic, London, England
• Nicholas Lander, Food Critic & Restaurant Columnist for Financial Times, London

The Club World menu combines the finest local and international produce in a range of exquisite dishes, from contemporary to classic. To accompany your meal, take advantage of our imaginatively selected and expertly sourced wine cellar, stocked with old and new world wines.

Club Kitchen
Feeling a little peckish? Help yourself in-between meals to a selection of tasty snacks and beverages from the on-board Club Kitchen including:

• fresh wraps, salads and bite-sized sandwiches
• delicious hot dishes such as chicken tikka masala and tasty soups which our Cabin crew will be happy to prepare for you. Not available on aircraft fitted with the original Club World cabin
• luxury cakes and fairtrade chocolate
• fine wines, fruit smoothies, soft drinks and juices

Entertainment
Relax in front of a movie or listen to some of your favourite music with your 26cm (10.4 inches) personal flat-screen, noise-cancelling headphones and entertainment options. 

HighLife Entertainment’s Audio and Video On Demand (AVOD) system puts you in control. Choose from over 200 entertainment options.  (no gap above and below the bullet points)

• over 100 movies and TV programmes
• over 50 music CDs and audio books
• 20 interactive games

*AVOD is available on all Boeing 747s and longhaul Boeing 767s and is currently being fitted to the majority of our Boeing 777 fleet.

Arrivals lounges
If you are arriving into London Heathrow Terminal 5 and London Gatwick why not enjoy a complimentary well-being treatment at the Elemis Travel Spa while the valet service presses your suit, ensuring you leave looking as good as you feel.