Why Use FirstClass? Customer Testimonials

You Can Trust Us – We are an Australian owned and operated travel agency, who have been operating since 1999. We are a member of the International Air Transport Association (IATA) and the International Cruise Council Australasia. (ICCA). As a member of these organisations you can be sure that we will complete travel services to completion in a prompt and professional manner.
We Specialise in First Class Travel – We select only the best travel products in Business or First Class air travel, luxury tours, holidays, cruises and event packages. Our staff are trained to cater for exclusively discerning travellers and to provide the level of service that these customers expect and deserve. We are a leading luxury travel agency in Australia, most recently winning Travel Agent of the Year at the Independent Travel Awards. View our other awards here.
We Offer First Class Service – Excellence is our benchmark. Our dedicated and professional consultants are committed to offer you a complete first class experience, before, during and after your trip with a 24 hour emergency contact to make sure that you are never without our help.We value a customer-focused ethic, professional excellence, honesty and integrity in all of our practices.
We Provide Excellent Value – Our focus on only the few top end products allows us to negotiate fantastic offers with our suppliers. Our competitive pricing is enhanced by expert knowledge and first hand experience, and we are committed to recommending the best solution for your needs and budget.
Join FirstClass Membership and Receive More! – On top of all the benefits above, members will receive priority services, exclusive offers and many other benefits, as well as exclusive access to our First Class Travel Club.
award medal   View FirstClass.com.au Awards and Accolades

First Class Customer Testimonials

Thanks so much Kristi - appreciated!! Amy

Amy , From Melbourne 19 Oct 2018
Consultant: Firstclass


Hi Kristi Wonderful! Thanks Roberta

Roberta Carli, From Sydney 17 Oct 2018
Consultant: Firstclass


Thanks for the usual great service Kindest regards

IS, From Sydney 09 Oct 2018
Consultant: Andriana


Dear Andriana, Everything went smoothly this time! Thank you for your excellent service once again. Much appreciated.

JN, From Melbourne 09 Oct 2018
Consultant: Andriana


Hi Andriana Thank you for your email. We really did have a wonderful trip with no hitches. All your bookings worked very well so much appreciated. Emirates were great and everything went like clockwork.

AA, From Melbourne 09 Oct 2018
Consultant: Andriana


Thanks Andriana The fights were amazing, great service and incredible product. The hotel was outstanding too, again brilliant service. Thanks for organising all of this.

MS, From Sydney 09 Oct 2018
Consultant: Andriana


Thank you Kristi, we had a fabulous trip and look forward to booking with you again.

Philippa Kelly, From Melbourne 08 Oct 2018
Consultant: Firstclass


Thanks again for all your swift service Kristi. We can't believe it's all booked so quickly! Warm regards Mal and Julie

Mal and Julie Gibson, From Sydney 01 Oct 2018
Consultant: Firstclass


Hi Kristi, Thank you for all your assistance .It is greatly appreciated .We would not have been so looking forward to this holiday without you.

Mark Allison, From Melbourne 27 Sep 2018
Consultant: Firstclass


Hi Kristi . Thank you for your assistance with booking our flights.Thanking you. Best regards . John .

John and Susan, From Melbourne 21 Sep 2018
Consultant: Firstclass


Kristi Many thanks for your assistance with this. Cheers Pamela

Pamela, From Canberra 13 Sep 2018
Consultant: Firstclass


Hi Kristi,I greatly appreciate your efficiency in completing this booking. Kind regards. Sylvia

Sylvia and Brian, From Sydney 06 Sep 2018
Consultant: Firstclass


Hi Andriana, Every thing was perfect and we would like to thank you for your expert service which included reminders etc. We have our daughters wedding on the 12 th Jan 19 so we don't know if we will be booking a trick next year. However, when ever we decide to book it will be most certainly through you. Thanks again for all your assistance.

Pat & Frances Ciccone, From Sydney 31 Aug 2018
Consultant: Andriana


Hi Andriana, Thanks for the usual great service

IS, From Melbourne 31 Aug 2018
Consultant: Andriana


Dear Andriana Thank you for your message and I am sorry it has taken me so long to thank you for all your assistance with my trip. Everything went smoothly and I had a wonderful time. I look forward to having you assist me again in the future.

Suzanne, From Sydney 29 Aug 2018
Consultant: Andriana


Yes, I had a great time and thanks to you it started from the time I got on the plane.

Tim, From Sydney 28 Aug 2018
Consultant: Andriana


Hi Nick Thank you so much, you've been so Helpful and look forward to booking With you for future holidays

KG, From Sydney 24 Aug 2018
Consultant: Firstclass


Thanks Kristi, really appreciate the prompt response from the beginning. You made it so easy. This holiday will be my honeymoon so im really looking forward to it.

Deyana, From Sydney 22 Aug 2018
Consultant: Firstclass


Many thanks for your help and excellent service in solving our travel problem.

MH, From Sydney 21 Aug 2018
Consultant: Andriana


All my flights went well and I would again recommend Vietnam Airlines business class to anyone.

Marilyn, From London 11 Aug 2018
Consultant: Josh Hunter


Nick Lalak arranged a perfect itinerary and everything went without a hitch. Thai business class was excellent, better than the Swiss legs.

Joanne, From Bangkok 09 Aug 2018
Consultant: Nick Lalak


Kristi excellent job and gave us great service thank you. Very quick to respond to my emails.

Terry, From Sydney 09 Aug 2018
Consultant: Firstclass


My experience with First Class was first class

Malcolm, From London 14 Jul 2018
Consultant: Nick Lalak


Flight / transport arrangements all excellent

David, From Dubai 06 Jul 2018
Consultant: Firstclass


Very happy with the booking and arrangements

Peter, From Sydney 04 Jul 2018
Consultant: Nick Lalak


Josh, was a terrific agent, he got us the best price available & we even booked another airfare with him

Martin, From Sydney 28 Jun 2018
Consultant: Firstclass


Nick Anderson and the team are excellent. From organising flights etc, any changes re times of departure etc, to arrival back in Sydney were spot on.. next trip I will definitely be in touch with Nick A (assuming he is still with you)

Hilary, From Australia 06 Jun 2018
Consultant: Nicholas Anderson


good as usual

Neil, From Australia 21 Apr 2018
Consultant: Firstclass


Always great . First Class have provided their great services since 2012. I try and travel as often as i can to Europe and they have never let me down . Always helpful!! I recommend them as often as i can !!!

Shukla, From Sydney 16 Apr 2018
Consultant: Nick Lalak


Excellent service as usual

Keith, From Adelaide 06 Mar 2018
Consultant: Nicholas Anderson


Good service overall

Rosemary, From Singapore 05 Mar 2018
Consultant: Baylie Neale


Good

Joanne, From Narita 23 Feb 2018
Consultant: Nick Lalak


Always great

Stephen, From Los Angeles 15 Feb 2018
Consultant: Mary Yilmaz


Everything handled by you went very well. However Singapore Airlines, who I stopped flying with a few years ago was a disappointment. Check in took about 20 minutes at Sydney and that was not due to numbers - just slow check in service. On board service was good although the upgraded Business Class was not as amazing as promised. Lie flat seats required you to lie diagonally with a bent spine and cramped feet. Seats were nice and wide with good storage but actually more comfortable just reclined than lie flat.

Norman, From Sydney 14 Feb 2018
Consultant: Nicholas Anderson


Great service

Mark, From Sydney 09 Feb 2018
Consultant: Baylie Neale


Fine. I would use again.

Corinne, From Australia 09 Feb 2018
Consultant: Firstclass


Excellent service

Stephen, From Sydney Australia 01 Feb 2018
Consultant: Nicholas Anderson


You have been wonderfully helpful and efficient yet again. It is always a pleasure making our booking through you and First Class Travel.

Robyn, From Sydney 29 Jan 2018
Consultant: Andriana


Garry Mclaughlin answered all our questions and provided outstanding service during the booking process and leading up to our departure date.

Craig, From Australia 28 Jan 2018
Consultant: Garry Mclaughlin


efficient and courteous

Marita, From Sydney 22 Jan 2018
Consultant: Andriana Sardelis


Always great !

John, From Sydney 11 Jan 2018
Consultant: Andriana Sardelis


The same as your company name ie First Class

Robert, From San Francisco 27 Dec 2017
Consultant: Nicholas Anderson


Excellent service

Samuel, From Sydney 05 Dec 2017
Consultant: Nicholas Anderson


Mary Yilmaz was our consultant and was fantastic. She went to a great effort to make sure that we got great value for money and nothing was too much trouble. We were delighted with Mary and the service provided.

Annie, From Australia 04 Dec 2017
Consultant: Firstclass


Fantastic experience, would highly recommend FirstClass to friends. We have now used FirstClass.com.au several times and the service has been excellent. Extremely well organised and no issues with any journey. The company really lives up to the name FirstClass.

Ruth, From Australia 04 Dec 2017
Consultant: Firstclass


went fine

John, From Sydney 04 Dec 2017
Consultant: Garry Mclaughlin


good

Gary, From Australia 04 Dec 2017
Consultant: Firstclass


First class of course!

John, From Australia 04 Dec 2017
Consultant: Firstclass


Very good.

Courtney, From Australia 04 Dec 2017
Consultant: Firstclass


Booking experience was excellent - nothing was too much trouble, very efficient.

Donald, From Australia 28 Nov 2017
Consultant: Firstclass


Great experience, good price and fab service

Vickie, From Rome 26 Nov 2017
Consultant: Josh Hunter


It was excellent - Danielle was great and others followed up when she went on Maternity leave

Jill, From Australia 16 Nov 2017
Consultant: Baylie Neale


It was all good from the start. Baylie, our travel consultant, was quick to answer any questions. It was a very smooth process.

Ian, From Australia 27 Oct 2017
Consultant: Baylie Neale


It was all good from the start. Baylie, our travel consultant, was quick to answer any questions. It was a very smooth process.

Ian, From Australia 27 Oct 2017
Consultant: Baylie Neale


Professional, friendly, efficient, good prices, and (mostly) good airlines

Alan, From Sydney 23 Oct 2017
Consultant: Baylie Neale


Excellent

Paula, From Perth 22 Oct 2017
Consultant: Baylie Neale


Booking process was great

Marcel, From Sydney 17 Oct 2017
Consultant: Baylie Neale


I used Nick Lalak as my booking agent and he did a fabulous job in sorting things out for me after I provided some wrong information and reticketing was required

Keith, From Sydney 17 Oct 2017
Consultant: Nick Lalak


Outstanding as always. Totally responsive and reliable delivering a good result for us.

Ronald, From Paris To Sydney 17 Oct 2017
Consultant: Tina Tong


It was excellent at every level

Peter, From Sydney 17 Oct 2017
Consultant: Andriana Sardelis


My booking experience was excellent.

Gillian, From Melbourne 12 Oct 2017
Consultant: Josh Hunter


Excellent service as usual

Terry, From Sydney 08 Oct 2017
Consultant: Garry Mclaughlin


The bookings and travel went seamlessly

David, From Brisbane 03 Oct 2017
Consultant: Garry Mclaughlin


Great as always, looking after my interests and noting for future reference what i like/dislike

Petra, From Australia 03 Oct 2017
Consultant: Firstclass


The bookings and travel went seamlessly

David, From Hong Kong 03 Oct 2017
Consultant: Garry Mclaughlin


the booking part was great- our last trip with Etihad Airways was the same as the previous 3- just fabulous. The best First Class service and staff are excellent !

John, From Sydney 03 Oct 2017
Consultant: Andriana Sardelis


ALWAYS reliable, friendly, professional

Ralf, From Australia 25 Sep 2017
Consultant: Garry Mclaughlin


The experience was smooth and informative. We have no problems with our experience

Rosemary, From Brisbane 25 Sep 2017
Consultant: Baylie Neale


Excellent service (booking and after sales)

Heidi, From Perth 19 Sep 2017
Consultant: Danielle Smith


Every part of the booking of the cruise and hotels together with the airlines was trouble free and so easy for usl

Heather, From Australia 18 Sep 2017
Consultant: Garry Mclaughlin


Service from First Class is always good

Terry, From Melbourne 17 Sep 2017
Consultant: Nicholas Anderson


OUTSTANDING

Bill, From London 12 Sep 2017
Consultant: Nick Lalak


Love it, Mary Yilmaz is fantastic! She is effective, efficient and professional- love working with her to arrange my flights.

Sarah, From Brisbane 11 Sep 2017
Consultant: Mary Yilmaz


Well for sure without the continued assistance of Baylie and her commitment to detail the trip would have resulted in a bad experience.

Patrick, From Sydney 06 Sep 2017
Consultant: Firstclass


Would highly recommend, nothing was to hard

Sebastian, From Sydney 04 Sep 2017
Consultant: Garry Mclaughlin


Excellent service and rapid response to queries.

Gary, From Brisbane 29 Aug 2017
Consultant: Nicholas Anderson


Nicholas Anderson provided me with excellent service. I had a very enjoyable time away. I booked business class Sydney to London, and managed to upgrade for first class both ways. The extra cost was about $2000.00. Love first class .

Judith, From Sydney 26 Aug 2017
Consultant: Nicholas Anderson


Always efficient and easy to deal with

Stephen, From Australia 15 Aug 2017
Consultant: Mary Yilmaz


Mary has always provided good service.

Don, From Brisbane 27 Jul 2017
Consultant: Firstclass


Smooth and easy.

Andrea, From Australia 12 Jul 2017
Consultant: Firstclass


Very good and Andrianna Sardellis was very prompt in responding to my emails.

Debbie, From Australia 09 Jul 2017
Consultant: Firstclass


Booking experience was excellent - nothing was too much trouble, very efficient.

Donald, From Australia 23 Jun 2017
Consultant: Firstclass


The team at first Class always provide great service. I deal with Mary Yilmaz each time, and she is both thorough, and professional.

Anthony, From Australia 15 Jun 2017
Consultant: Firstclass


Great as always, looking after my interests and noting for future reference what i like/dislike

Petra, From Australia 12 Jun 2017
Consultant: Firstclass


Excellent! Invariably friendly, patient and with attention to detail! THANK YOU!

Edith, From Australia 09 Jun 2017
Consultant: Firstclass


First Class Travel does a wonderful job. Really good

Elizabeth, From Adelaide 08 Jun 2017
Consultant: Firstclass


Fantastic experience, would highly recommend FirstClass to friends. We have now used FirstClass.com.au several times and the service has been excellent. Extremely well organised and no issues with any journey. The company really lives up to the name FirstClass.

Ruth, From Australia 08 Jun 2017
Consultant: Firstclass


First Class Travel does a wonderful job. Really good

Elizabeth, From Australia 06 Jun 2017
Consultant: Firstclass


Great as usual. Booking experience great. Baylie ( not my usual consultant who is I believe on maternity leave...best wishes!) was swift and efficient dealing with my booking and insurance.

William, From Australia 29 May 2017
Consultant: Firstclass


Fantastic as always

Terry, From Australia 15 Apr 2017
Consultant: Firstclass


Very professional staff. Andriana kept me informed of the many flight changes and offered good advice. Very positive.

Peter, From Australia 14 Apr 2017
Consultant: Firstclass


This most recent set of bookings with FirstClass was rushed as we needed to get to Paris to attend a family funeral. It was no holiday. We are grateful for the service provided. Everything that was meant to happen, happened. Uniformly good, as always.

Robin, From Australia 28 Feb 2017
Consultant: Firstclass


Excellent. Booking experience with Nick on both occasions(we have made two bookings for travel this year) has been efficient and helpful

Garry, From Australia 22 Feb 2017
Consultant: Firstclass


Nicholas did a good job for me. It was Qantas Frequent Flyer friendly, all the way, so I liked that a lot. And Bus Class Finnair operating with QTS was a great deal. Love the airline. Helsinki was excellent. But I would try to avoid the Cairns stop on the way back to Bne. Excellent. I have used you for 11 years. You tend to deliver at the advertised price, whereas other operators quickly up the prices when you give particulars. So I like your close to the money final prices. And great deals!

Jonathan, From Australia 18 Feb 2017
Consultant: Firstclass


Booking was easy and got good options straight away. Nicholas Anderson was an experienced consultant that was good to deal with. Much better experience than other travel agencies which made me revert to self booking. Will try service again.

Gerardus, From Australia 17 Feb 2017
Consultant: Firstclass


Nick at Firstclass sydney did everything we could ask for. Ten out of ten

Steve, From Sydney 17 Jan 2017
Consultant: Firstclass


Mary Yilmaz was our consultant and was fantastic. She went to a great effort to make sure that we got great value for money and nothing was too much trouble. We were delighted with Mary and the service provided.

Annie, From Melbourne 09 Jan 2017
Consultant: Firstclass


All good- Nicolas was really helpful. Loved the little welcome back and the silver luggage tag- though sadly I put it on my checked in luggage which was unfortunately removed in transit.

Anne, From Sydney 30 Dec 2016
Consultant: Firstclass


Have used First Class a few times and service is always excellent and supportive. Will continue to use them on future holidays. Many thanks Nick for our 2016 bookings.

Anne, From Australia 12 Dec 2016
Consultant: Firstclass


Andriana is a very efficient and effective consultant. Our needs are not complex but even so Andriana is prompt, responsive and keeps in touch. We are very happy to use First Class

Ross, From Australia 07 Dec 2016
Consultant: Firstclass


As usual - booking was easy! Andriana was fantastic. Everything was handled efficiently and nothing was too much teouble

Felicity, From Australia 07 Dec 2016
Consultant: Firstclass


Booking experience was first class.

Paul, From Australia 07 Dec 2016
Consultant: Firstclass


Nick Lalakat First Class.com was tremendous and efficient.

Darren, From Australia 06 Dec 2016
Consultant: Firstclass


Booking experience great as usual. Will recommend to others

Andrew, From Melbiurne 05 Dec 2016
Consultant: Firstclass


Well for sure without the continued assistance of Baylie and her commitment to detail the trip would have resulted in a bad experience.

Patrick, From Sydney 28 Nov 2016
Consultant: Firstclass


First class of course!

John, From Australia 23 Nov 2016
Consultant: Firstclass


Excellent All worked very well, we asked a lot of Nick L and he came up with the goods.

Joanne, From Australia 21 Nov 2016
Consultant: Firstclass


We booked our train travel through Firstclass, and it all went smoothly. We were notified by Mary about a train strike in Milan, and that gave us the opportunity to rebook tickets and sort out accomodation in plenty of time. The usual first class service.

John, From Australia 01 Nov 2016
Consultant: Firstclass


Service from Nick L was great.

Stephen, From Australia 26 Oct 2016
Consultant: Firstclass


Very good and Andrianna Sardellis was very prompt in responding to my emails.

Debbie, From Sydney 17 Oct 2016
Consultant: Firstclass


Andriana was very helpful with my booking and always willing to assist.

Liz, From Australia 17 Oct 2016
Consultant: Firstclass


Excellent....and thank you for the great seat selections on our flights.

Susan, From Australia 14 Oct 2016
Consultant: Firstclass


Exceptionally good. We have used the services of First Class many times and have never found a reason to change.

Theo, From Australia 13 Oct 2016
Consultant: Firstclass


Excellent. ALL WENT WELL - probably wouldn't fly SAS again. Andriana from First Class is the best

Sean, From Hong Kong 13 Oct 2016
Consultant: Firstclass


It was all excellent. Andriana was exceptional, she is brilliant !!!!!

Peter, From Sydney 13 Oct 2016
Consultant: Firstclass


Excellent

Daniel, From Australia 12 Oct 2016
Consultant: Firstclass


Testimonials Archive