Why Use FirstClass? Customer Testimonials

You Can Trust Us – We are an Australian owned and operated travel agency, who have been operating since 1999. We are a member of the International Air Transport Association (IATA) and the International Cruise Council Australasia. (ICCA). As a member of these organisations you can be sure that we will complete travel services to completion in a prompt and professional manner.
We Specialise in First Class Travel – We select only the best travel products in Business or First Class air travel, luxury tours, holidays, cruises and event packages. Our staff are trained to cater for exclusively discerning travellers and to provide the level of service that these customers expect and deserve. We are a leading luxury travel agency in Australia, most recently winning Travel Agent of the Year at the Independent Travel Awards. View our other awards here.
We Offer First Class Service – Excellence is our benchmark. Our dedicated and professional consultants are committed to offer you a complete first class experience, before, during and after your trip with a 24 hour emergency contact to make sure that you are never without our help.We value a customer-focused ethic, professional excellence, honesty and integrity in all of our practices.
We Provide Excellent Value – Our focus on only the few top end products allows us to negotiate fantastic offers with our suppliers. Our competitive pricing is enhanced by expert knowledge and first hand experience, and we are committed to recommending the best solution for your needs and budget.
Join FirstClass Membership and Receive More! – On top of all the benefits above, members will receive priority services, exclusive offers and many other benefits, as well as exclusive access to our First Class Travel Club.
award medal   View FirstClass.com.au Awards and Accolades

First Class Customer Testimonials

My experience with First Class was first class

Malcolm, From London 14 Jul 2018
Consultant: Nick Lalak


Flight / transport arrangements all excellent

David, From Dubai 06 Jul 2018
Consultant: Firstclass


Very happy with the booking and arrangements

Peter, From Sydney 04 Jul 2018
Consultant: Nick Lalak


Josh, was a terrific agent, he got us the best price available & we even booked another airfare with him

Martin, From Sydney 28 Jun 2018
Consultant: Firstclass


Nick Anderson and the team are excellent. From organising flights etc, any changes re times of departure etc, to arrival back in Sydney were spot on.. next trip I will definitely be in touch with Nick A (assuming he is still with you)

Hilary, From Australia 06 Jun 2018
Consultant: Nicholas Anderson


good as usual

Neil, From Australia 21 Apr 2018
Consultant: Firstclass


Always great . First Class have provided their great services since 2012. I try and travel as often as i can to Europe and they have never let me down . Always helpful!! I recommend them as often as i can !!!

Shukla, From Sydney 16 Apr 2018
Consultant: Nick Lalak


Excellent service as usual

Keith, From Adelaide 06 Mar 2018
Consultant: Nicholas Anderson


Good service overall

Rosemary, From Singapore 05 Mar 2018
Consultant: Baylie Neale


Good

Joanne, From Narita 23 Feb 2018
Consultant: Nick Lalak


Always great

Stephen, From Los Angeles 15 Feb 2018
Consultant: Mary Yilmaz


Everything handled by you went very well. However Singapore Airlines, who I stopped flying with a few years ago was a disappointment. Check in took about 20 minutes at Sydney and that was not due to numbers - just slow check in service. On board service was good although the upgraded Business Class was not as amazing as promised. Lie flat seats required you to lie diagonally with a bent spine and cramped feet. Seats were nice and wide with good storage but actually more comfortable just reclined than lie flat.

Norman, From Sydney 14 Feb 2018
Consultant: Nicholas Anderson


Great service

Mark, From Sydney 09 Feb 2018
Consultant: Baylie Neale


Fine. I would use again.

Corinne, From Australia 09 Feb 2018
Consultant: Firstclass


Excellent service

Stephen, From Sydney Australia 01 Feb 2018
Consultant: Nicholas Anderson


Garry Mclaughlin answered all our questions and provided outstanding service during the booking process and leading up to our departure date.

Craig, From Australia 28 Jan 2018
Consultant: Garry Mclaughlin


efficient and courteous

Marita, From Sydney 22 Jan 2018
Consultant: Andriana Sardelis


Always great !

John, From Sydney 11 Jan 2018
Consultant: Andriana Sardelis


The same as your company name ie First Class

Robert, From San Francisco 27 Dec 2017
Consultant: Nicholas Anderson


Excellent service

Samuel, From Sydney 05 Dec 2017
Consultant: Nicholas Anderson


Mary Yilmaz was our consultant and was fantastic. She went to a great effort to make sure that we got great value for money and nothing was too much trouble. We were delighted with Mary and the service provided.

Annie, From Australia 04 Dec 2017
Consultant: Firstclass


Fantastic experience, would highly recommend FirstClass to friends. We have now used FirstClass.com.au several times and the service has been excellent. Extremely well organised and no issues with any journey. The company really lives up to the name FirstClass.

Ruth, From Australia 04 Dec 2017
Consultant: Firstclass


went fine

John, From Sydney 04 Dec 2017
Consultant: Garry Mclaughlin


good

Gary, From Australia 04 Dec 2017
Consultant: Firstclass


First class of course!

John, From Australia 04 Dec 2017
Consultant: Firstclass


Very good.

Courtney, From Australia 04 Dec 2017
Consultant: Firstclass


Booking experience was excellent - nothing was too much trouble, very efficient.

Donald, From Australia 28 Nov 2017
Consultant: Firstclass


Great experience, good price and fab service

Vickie, From Rome 26 Nov 2017
Consultant: Josh Hunter


It was excellent - Danielle was great and others followed up when she went on Maternity leave

Jill, From Australia 16 Nov 2017
Consultant: Baylie Neale


It was all good from the start. Baylie, our travel consultant, was quick to answer any questions. It was a very smooth process.

Ian, From Australia 27 Oct 2017
Consultant: Baylie Neale


Professional, friendly, efficient, good prices, and (mostly) good airlines

Alan, From Sydney 23 Oct 2017
Consultant: Baylie Neale


Excellent

Paula, From Perth 22 Oct 2017
Consultant: Baylie Neale


Booking process was great

Marcel, From Sydney 17 Oct 2017
Consultant: Baylie Neale


I used Nick Lalak as my booking agent and he did a fabulous job in sorting things out for me after I provided some wrong information and reticketing was required

Keith, From Sydney 17 Oct 2017
Consultant: Nick Lalak


Outstanding as always. Totally responsive and reliable delivering a good result for us.

Ronald, From Paris To Sydney 17 Oct 2017
Consultant: Tina Tong


It was excellent at every level

Peter, From Sydney 17 Oct 2017
Consultant: Andriana Sardelis


My booking experience was excellent.

Gillian, From Melbourne 12 Oct 2017
Consultant: Josh Hunter


Excellent service as usual

Terry, From Sydney 08 Oct 2017
Consultant: Garry Mclaughlin


The bookings and travel went seamlessly

David, From Brisbane 03 Oct 2017
Consultant: Garry Mclaughlin


Great as always, looking after my interests and noting for future reference what i like/dislike

Petra, From Australia 03 Oct 2017
Consultant: Firstclass


The bookings and travel went seamlessly

David, From Hong Kong 03 Oct 2017
Consultant: Garry Mclaughlin


the booking part was great- our last trip with Etihad Airways was the same as the previous 3- just fabulous. The best First Class service and staff are excellent !

John, From Sydney 03 Oct 2017
Consultant: Andriana Sardelis


ALWAYS reliable, friendly, professional

Ralf, From Australia 25 Sep 2017
Consultant: Garry Mclaughlin


The experience was smooth and informative. We have no problems with our experience

Rosemary, From Brisbane 25 Sep 2017
Consultant: Baylie Neale


Excellent service (booking and after sales)

Heidi, From Perth 19 Sep 2017
Consultant: Danielle Smith


Every part of the booking of the cruise and hotels together with the airlines was trouble free and so easy for usl

Heather, From Australia 18 Sep 2017
Consultant: Garry Mclaughlin


Service from First Class is always good

Terry, From Melbourne 17 Sep 2017
Consultant: Nicholas Anderson


OUTSTANDING

Bill, From London 12 Sep 2017
Consultant: Nick Lalak


Love it, Mary Yilmaz is fantastic! She is effective, efficient and professional- love working with her to arrange my flights.

Sarah, From Brisbane 11 Sep 2017
Consultant: Mary Yilmaz


Well for sure without the continued assistance of Baylie and her commitment to detail the trip would have resulted in a bad experience.

Patrick, From Sydney 06 Sep 2017
Consultant: Firstclass


Would highly recommend, nothing was to hard

Sebastian, From Sydney 04 Sep 2017
Consultant: Garry Mclaughlin


Excellent service and rapid response to queries.

Gary, From Brisbane 29 Aug 2017
Consultant: Nicholas Anderson


Nicholas Anderson provided me with excellent service. I had a very enjoyable time away. I booked business class Sydney to London, and managed to upgrade for first class both ways. The extra cost was about $2000.00. Love first class .

Judith, From Sydney 26 Aug 2017
Consultant: Nicholas Anderson


Always efficient and easy to deal with

Stephen, From Australia 15 Aug 2017
Consultant: Mary Yilmaz


Mary has always provided good service.

Don, From Brisbane 27 Jul 2017
Consultant: Firstclass


Smooth and easy.

Andrea, From Australia 12 Jul 2017
Consultant: Firstclass


Very good and Andrianna Sardellis was very prompt in responding to my emails.

Debbie, From Australia 09 Jul 2017
Consultant: Firstclass


Booking experience was excellent - nothing was too much trouble, very efficient.

Donald, From Australia 23 Jun 2017
Consultant: Firstclass


The team at first Class always provide great service. I deal with Mary Yilmaz each time, and she is both thorough, and professional.

Anthony, From Australia 15 Jun 2017
Consultant: Firstclass


Great as always, looking after my interests and noting for future reference what i like/dislike

Petra, From Australia 12 Jun 2017
Consultant: Firstclass


Excellent! Invariably friendly, patient and with attention to detail! THANK YOU!

Edith, From Australia 09 Jun 2017
Consultant: Firstclass


First Class Travel does a wonderful job. Really good

Elizabeth, From Adelaide 08 Jun 2017
Consultant: Firstclass


Fantastic experience, would highly recommend FirstClass to friends. We have now used FirstClass.com.au several times and the service has been excellent. Extremely well organised and no issues with any journey. The company really lives up to the name FirstClass.

Ruth, From Australia 08 Jun 2017
Consultant: Firstclass


First Class Travel does a wonderful job. Really good

Elizabeth, From Australia 06 Jun 2017
Consultant: Firstclass


Great as usual. Booking experience great. Baylie ( not my usual consultant who is I believe on maternity leave...best wishes!) was swift and efficient dealing with my booking and insurance.

William, From Australia 29 May 2017
Consultant: Firstclass


Fantastic as always

Terry, From Australia 15 Apr 2017
Consultant: Firstclass


Very professional staff. Andriana kept me informed of the many flight changes and offered good advice. Very positive.

Peter, From Australia 14 Apr 2017
Consultant: Firstclass


This most recent set of bookings with FirstClass was rushed as we needed to get to Paris to attend a family funeral. It was no holiday. We are grateful for the service provided. Everything that was meant to happen, happened. Uniformly good, as always.

Robin, From Australia 28 Feb 2017
Consultant: Firstclass


Excellent. Booking experience with Nick on both occasions(we have made two bookings for travel this year) has been efficient and helpful

Garry, From Australia 22 Feb 2017
Consultant: Firstclass


Nicholas did a good job for me. It was Qantas Frequent Flyer friendly, all the way, so I liked that a lot. And Bus Class Finnair operating with QTS was a great deal. Love the airline. Helsinki was excellent. But I would try to avoid the Cairns stop on the way back to Bne. Excellent. I have used you for 11 years. You tend to deliver at the advertised price, whereas other operators quickly up the prices when you give particulars. So I like your close to the money final prices. And great deals!

Jonathan, From Australia 18 Feb 2017
Consultant: Firstclass


Booking was easy and got good options straight away. Nicholas Anderson was an experienced consultant that was good to deal with. Much better experience than other travel agencies which made me revert to self booking. Will try service again.

Gerardus, From Australia 17 Feb 2017
Consultant: Firstclass


Nick at Firstclass sydney did everything we could ask for. Ten out of ten

Steve, From Sydney 17 Jan 2017
Consultant: Firstclass


Mary Yilmaz was our consultant and was fantastic. She went to a great effort to make sure that we got great value for money and nothing was too much trouble. We were delighted with Mary and the service provided.

Annie, From Melbourne 09 Jan 2017
Consultant: Firstclass


All good- Nicolas was really helpful. Loved the little welcome back and the silver luggage tag- though sadly I put it on my checked in luggage which was unfortunately removed in transit.

Anne, From Sydney 30 Dec 2016
Consultant: Firstclass


Have used First Class a few times and service is always excellent and supportive. Will continue to use them on future holidays. Many thanks Nick for our 2016 bookings.

Anne, From Australia 12 Dec 2016
Consultant: Firstclass


Andriana is a very efficient and effective consultant. Our needs are not complex but even so Andriana is prompt, responsive and keeps in touch. We are very happy to use First Class

Ross, From Australia 07 Dec 2016
Consultant: Firstclass


As usual - booking was easy! Andriana was fantastic. Everything was handled efficiently and nothing was too much teouble

Felicity, From Australia 07 Dec 2016
Consultant: Firstclass


Booking experience was first class.

Paul, From Australia 07 Dec 2016
Consultant: Firstclass


Nick Lalakat First Class.com was tremendous and efficient.

Darren, From Australia 06 Dec 2016
Consultant: Firstclass


Booking experience great as usual. Will recommend to others

Andrew, From Melbiurne 05 Dec 2016
Consultant: Firstclass


Well for sure without the continued assistance of Baylie and her commitment to detail the trip would have resulted in a bad experience.

Patrick, From Sydney 28 Nov 2016
Consultant: Firstclass


First class of course!

John, From Australia 23 Nov 2016
Consultant: Firstclass


Excellent All worked very well, we asked a lot of Nick L and he came up with the goods.

Joanne, From Australia 21 Nov 2016
Consultant: Firstclass


We booked our train travel through Firstclass, and it all went smoothly. We were notified by Mary about a train strike in Milan, and that gave us the opportunity to rebook tickets and sort out accomodation in plenty of time. The usual first class service.

John, From Australia 01 Nov 2016
Consultant: Firstclass


Service from Nick L was great.

Stephen, From Australia 26 Oct 2016
Consultant: Firstclass


Very good and Andrianna Sardellis was very prompt in responding to my emails.

Debbie, From Sydney 17 Oct 2016
Consultant: Firstclass


Andriana was very helpful with my booking and always willing to assist.

Liz, From Australia 17 Oct 2016
Consultant: Firstclass


Excellent....and thank you for the great seat selections on our flights.

Susan, From Australia 14 Oct 2016
Consultant: Firstclass


Exceptionally good. We have used the services of First Class many times and have never found a reason to change.

Theo, From Australia 13 Oct 2016
Consultant: Firstclass


Excellent. ALL WENT WELL - probably wouldn't fly SAS again. Andriana from First Class is the best

Sean, From Hong Kong 13 Oct 2016
Consultant: Firstclass


It was all excellent. Andriana was exceptional, she is brilliant !!!!!

Peter, From Sydney 13 Oct 2016
Consultant: Firstclass


Excellent

Daniel, From Australia 12 Oct 2016
Consultant: Firstclass


Hello, firstly, I am a "return" Client.I would like to thank Danielle for her advice and especially Lauren for her assistance in arranging a recent Booking to Europe.Danielle was (initially) able to save us more than $2K PP on our Flights due to an Airline Offer I was unaware of.Lauren had "difficulties" finalising our "On Land" segment which were resolved with her persistence and assisted us with Seating changes.I'm grateful to you both for your help.Cheers and thank you

AD, From Melbourne 30 Oct 2014
Consultant: Firstclass


I wanted to write to you to express how satisfied we are with one of your hard workers Lauren Milner. Lauren has gone beyond the call of normal service in assisting us with a booking that we had some issues with and she has been fabulous with both her service, professionalism and attention to detail when helping us solve the issue. You probably don’t get many of these emails anymore as usually there are complaints in this world...You are very fortunate to have such a hardworking and courteous employee and we wanted to let you know so you can acknowledge this.

S&M S, From Sydney 30 Oct 2014
Consultant: Firstclass


I would like to congratulate you for the professional and most careing way your employee Natalie attended to my booking requirements.I have travelled many times to the UK and must confess by far,your attention to detail is the best I have ever been afforded and am so delighted that I had the wisdom to contact your company.I cannot thank Natalie enough nor your other staff who handled the phone calls with warmth and understanding. Thanking you Sincerely

R.G, From Sydney 15 Aug 2013
Consultant: Natalied


Hello Mary Everything went smoothly, thank you for your support and service. Cheers R

RW, From Sydney 14 Aug 2013
Consultant: Mary


Hi Mary,Thanks for your email and I am pleased to advise that everything went like clockwork and we had a great time.Thanks again for all your help in booking/arranging the flights which is appreciated.Cheers,V

BNE, From VT 14 Aug 2013
Consultant: Mary


Thanks for the ''welcome home''.Nevertheless, we were delighted with all our holiday plans, including the flight arrangements organised by yourself. The outbound with Qantas to Singapore was very good, and the BA aspect was excellent ( we particularly liked the business class seat configuration on the top deck ), and, surprisingly, the service level was much better than previous flights with BARegardless, these negative comments are only shared for your information, and by no means are they intended to lessen what was for us a wonderful trip. We cannot thank you enough for your part in the travel arrangements and will not hesitate to contact you when we organise our next holiday.

pb, From Brisbane 02 Aug 2013
Consultant: Danielle


I must say you did a fabulous job on booking our seats for Emirates going over and coming back.We just loved the position with only 2 rows in our section.Emirates were a fantastic airline and we prefer them to Qantas.Looking forward to booking with you again soon.

jh, From Me 02 Aug 2013
Consultant: Danielle


It is always a pleasure dealing with 'FirstClass' and you certainly were most helpful. You are all my first choice when considering international travel.

GG, From Melbourne 29 Jul 2013
Consultant: Danielle


I am very glad I became aware of your agency as I’m a First Class sort-of gal – or try to be!!! – and running a company means I don’t have the time to do my own research. You are very generous with your assistance and advice, which I really appreciate.And the holidays and hotels you feature, are just the top-end; i.e. you aren’t just flogging a lot of product.

cw, From Sydney 25 Jul 2013
Consultant: Danielle


Hi DanielleNow that the jet lag is clearing just wanted to thank you for the bookings. All worked perfectly and very grateful.Hope to be in touch again soon!

gk, From Sydney 25 Jul 2013
Consultant: Danielle


Hi Danielle,Thanks for all your hard work!The trip was absolutely fantastic, and everything went like clock work!Just perfect!Etihad were magnificent, once again.Highly recommend them.Once again, thks for your assistance, hopefully we'll be going again next year!

lh, From Sydney 25 Jul 2013
Consultant: Danielle


I wish to add my comments on the service of the First Class Company an

MW, From Melbourne 23 Jul 2013
Consultant: Keren


Hi Olga, Thanks for your email and we arrived back into Sydney last night. We had an awesome trip highlighted by 10 days on Sea Dream. The flights back were OK but I’ll think twice about travelling Singapore again where they don’t offer their new seating as the old is a disgrace. Apart from that the service on-board was very good and helpful.Look forward to working with you again on our travels.

A.C, From Sydney 19 Jul 2013
Consultant: Firstclass


Hi Olga, Etihad was very good thank you. The service on the flights were excellent – the best I have had actually. The best leg was Abu Dhabi – Heathrow when we had a plane that had been refurbished, but the others although slightly older style were still comfortable. Thanks for following up – keep in touch. I generally go to London twice a year so keep me up to date with the cheapest times to get business class flights or any good deals that come upThanks for all your help!

D.M, From Sydney 18 Jul 2013
Consultant: Firstclass


Thank you so much Olga, Etihad business class was fantastic and our trip was perfect with no hitches. I have forwarded your details to my wife, she will be in contact with you to discuss our family holiday in 6 weeks’ time to USA. I’m sure you will be able to sort us out with accommodation and flights.Thanks once again, it was a pleasure working with you.

B.S, From Sydney 15 Jul 2013
Consultant: Firstclass


Thank you, Olga. All went well, no problems and Emirates were very good. Thank you for organizing the flights and we will hope to use you again next time we travel.

G.C, From Melbourne 15 Jul 2013
Consultant: Firstclass


“Keren was a knowledgeable and cheerful support for my trip planning. Better yet, everything she planned worked out exactly to our specifications during the trip. I am very happy to recommend First Class’ services, and Keren Dinh in particular.” Thank you!

J. Swait, From Sydney 11 Jul 2013
Consultant: Keren


Thanks Keren for your efficient and courteous service (and good pricing!), especially the prompt dealing with the late flight changes while we were away - it was a great relief to get a quick reply and know everything had been sorted out.

Charlotte, From ACT 11 Jul 2013
Consultant: Keren


Hi Natalie,All went swimmingly well with our Malaysian flights and I love the new A380s! The Business Class Lounge in Sydney is excellent and on board, the flight attendants and food were of a high standard too! Thanks for your excellent organising and I hope we can do the same again in the not too distant future.

R.B, From Sydney 03 Jul 2013
Consultant: Natalied


Thanks again for all your help in arranging our memorable trip

jh, From 03 Jul 2013
Consultant: Danielle


It is lovely to be back home. We had a great trip just a little too long; I just wished I had used you for the whole trip, flights where fine and even Ron said the BA leg to Singapore was really good. Thank you for all your help; you are one in a million. Will talk when next planning a trip or cruise.

cj, From Brisbane 03 Jul 2013
Consultant: Danielle


Olga, Thank you our trip was fantastic. We enjoyed the Malaysian Business class, particularly on the 380 which was the longest leg. Good service, food and spot on time.I will be in touch again soon!

PR, From Sydney 01 Jul 2013
Consultant: Firstclass


Hi OlgaThank you so much for all your help…will certainly recommend you and First Class whenever I can!!

Jax, From 01 Jul 2013
Consultant: Firstclass


Thanks Olga, all went to plan. Swiss Air are very good I would recommend them and Thai Airways to and from Bangkok excellent. I will be in touch for next year.

NL, From Melbourne 01 Jul 2013
Consultant: Firstclass


Good Morning Olga. Thank you for all your assistanc! You have been fantastic! We had a great time in London, Paris and several other European cities. We were also able to spend some time with our youngest daughter who is working in London. We didn’t have any problems with flights or limo transfers. Etihad First Class was excellent.

P.H, From Sydney 01 Jul 2013
Consultant: Firstclass


Hi OlgaThe holiday was great and went through without any problems.The Scenic Tours portion of the tour on land was extremely well organised and managed by our tour director Adriana. I think it is very dependent on whom you get as your tour director.Once again , thank you for your efforts.

G.E, From Perth 01 Jul 2013
Consultant: Firstclass


Hi Olga Trip was good thanks. BA was good as well ... Not sure when the next trip is but will be sure to let you know !

B.W, From Sydney 01 Jul 2013
Consultant: Firstclass


Thanks Olga. I had a great visit to London and am very impressed with Qatar Airlines. Fabulous airport lounges and very polite people all round.I would fly with them again so will be looking out for any specials that come up.Thanks for your help you have been a gem!

C.M, From Melbourne 01 Jul 2013
Consultant: Firstclass


Many thanks for all your assistance and patience. You are a saint. Really appreciated you taking the time to put up with me - swapping and changing....sorry to have been a nightmare. I will be in touch re the dress I want to take with me. Thanks ever so much once again.

ck, From 25 Jun 2013
Consultant: Danielle


Thanks you for all the things you did for us. We really had a great time and a wonderful experience. The plane flights were great and we really liked the Lounges to wait in between flights. We felt very special.

mp, From Brisbane 25 Jun 2013
Consultant: Danielle


In May 2013 I contacted your company in relation to booking travel from Australia to Europe. I was put through to one of your consultants, a Natalie Dimitrievska. We discussed various options in relation to my travel and from the outset I was very impressed with Natalie’s professionalism, knowledge and patience.I have travelled extensively both through my work and for pleasure. My pleasure travel has been booked through various travel agencies or via airlines directly and let me say that over the years the level of service has been questionable and on several occasions disappointing.I could not say the same about my dealings with your First ClassTravel. Whether it be the promptness with which your switchboard answers incoming calls, their reliability in passing on messages or my dealings with M/s Dimitrievska it has been impressive.After the initial bookings were made I had a needed to make several changes including the date of our return flight, the departure airport as well as a stopover in Dubai. I contacted Natalie and informed her of my proposed changes which were promptly arranged. To say the least my requests were dealt with a high degree of both efficiency and professionalism.I had occasion to contact Natalie towards the latter part of May as $13960 has been credited to my credit card which was correct but an identical amount had been frozen against my available funds. Within two hours Natalie had resolved the problem with the airline and the funds had been released. Again, impressive to say the least.I have spoken to Natalie on several occasions and I have to reiterate that I found her to be very professional, courtesy and a pleasure to deal with.I have no hesitation in recommending your company to friends and in fact have already done so and have provided Natalie as a possible contact.I look forward to further dealing with your company.

B.R, From Melbourne 19 Jun 2013
Consultant: Natalied


Thank you NatalieThe trip was very successful and there were no hitches.Qatar business was great, like some first class. It was comfortable , with very good service. Food and drinks were excellent.I would highly recommend Qatar!!!You will be our first call when organizing future travel.

A.E, From Perth 18 Jun 2013
Consultant: Firstclass


Thank you Keren for organising my trip to the UK recently. I was very impressed with your service and I am very glad I found First Class on the internet. I appreciated your quick and efficient response to my queries and your assistance when I decided to amend my travel dates. I would recommend First Class and Keren to anyone travelling overseas.

Judith S., From Wahroonga 17 Jun 2013
Consultant: Keren


Thanks Mary, Had a great trip and everything went like clockwork.

R.J, From Sydney 29 May 2013
Consultant: Mary


Hi Keren,Thank you for all our assistance in organising my wife's recent birthday trip to Paris, your professionalism, patience and attention to the smallest details was exceptional, I don’t often pas on such resounding praise as I do set the bar high for service, but you exceeded our expectations, thank you.I would be happy for you to use this as a testimony if you should desire, and look forward to organising our future trips with you.Kind Regards and our greatest thanks,

Bruce Selleck, From Melbourne 23 May 2013
Consultant: Keren


Hi Garry,Just a short note to let you know we have returned to Brisbane after a fantastic trip down the Mekong Delta. We can not speak highly enough of our experience on the Jahan. The boat accommodation, food and service could not have been better and the Staff bent over backwards to make sure we thoroughly enjoyed ourselves.We also made a lot of friends whom we will keep in touch with and everyone is already planning a reunion in Sydney in the near future.Many thanks to you and all involved at First Class Travel for organising and planning this magic holiday!!

Ron, From Sydney 17 May 2013
Consultant: Garry


Dear Garry,After an enormous effort by many people the Great Tribal Chase was successfully held Sunday May 5 and after yesterdays prize draw, all the lucky winners are now Known. I feel sure that our people will be in contact with you about this.Gary I would like to convey my most sincere personal thanks to Firstclass.com and to Etihad for supporting the Good Beginnings cause. The vulnerable children of Australia will benefit from all the money raised from this event which has helped to focus attention on their plight. Your very generous prize was heavily competed for by participants and I hope this is also helpful to your organisations.The Board of Good Beginnings is proud to have Firstclass.com and Etihad among our valued supporters

RS, From Sydney 17 May 2013
Consultant: Garry


Hi Mary,Everything went very well on the trip. There were no problems at all and everything went very smoothly. Thank you very much for your service and we will be very happy to use you again.

P.A, From Melbourne 15 May 2013
Consultant: Mary


You are top class at first class thank you Olga!

P.W, From Sydney 15 May 2013
Consultant: Firstclass


Hi Mary,Everything was fabulous! Flights were great.Thanks so much for your wonderful help again!!!!!You are by far the best!!!Will be in touch soon for the next trip.

L.E, From Sydney 15 May 2013
Consultant: Mary


Arrived in Abu Dhabi well after upgrade to first. Feel quite refreshed. Thanks for doing this quickly and efficiently yesterday.

ca, From 15 May 2013
Consultant: Danielle


We have had a fabulous time thanks for your help is making it a smooth run!

rv, From 02 May 2013
Consultant: Danielle


Neither of us knew good travel agent.By chance we came across First Class travel agency and were very lucky to find Keren. Her sufficiency, knowledge of the destination and very importantly warm and beautiful personalityare second to none! Nowadays we travel 4-5 times a year internationally and to have a terrific travel agent like Keren, who knows your likes and dislikes, who can genuinely look after you and your travel needs, is extremely important to us. We are looking forward to "traveling with Keren" for many- many more years to come.

Jana E. and Simon S, From Sydney 24 Apr 2013
Consultant: Keren


Morning Natalie! I have just received all travel documents, so excited! Thank you so much for all of your hard work you have put into this trip. I am ever so grateful and we cannot wait! Once again, thank you for your patience, professionalism and effeciency with this second trip we have booked through you. Can't wait to start planning the next

E.F, From Sydney 16 Apr 2013
Consultant: Natalied


The trip was great and I'm back safely. Thanks for going the extra mile with e-mails and answering my questions. It's a fairly big investment which needs some research and you really helped me through the process.I look forward to doing business again in the future!

fl, From 15 Apr 2013
Consultant: Danielle


Thanks JessicaI am very impressed with the excellent service you have provided, from my initial enquiry to receiving my ticket. I have used your company before and will do so again I have reccomended you to a friend who will be travelling at the end of this year.

J.C, From Sydney 11 Apr 2013
Consultant: Jessica


JessicaTrip including Malaysia airlines was excellent ....thanks and will keep you in mind

A.N, From Sydney 09 Apr 2013
Consultant: Jessica


Hi Danielle,I was going to send an email to you to thank you a lot for organising our trip. Everything went to plan and we both had an excellent time. It was my first cruise, and I enjoyed it very much. Thanks again for everything

je, From 03 Apr 2013
Consultant: Danielle


Keren has assisted me in making several overseas bookings and on every occasion I have been so impressed with her detailed product knowledge, friendly service and very fast response times. Booking overseas travel can be quite challenging when it comes to matching travel preferences and requirements to carrier route maps, travel classes, fare options and flight times. Keren's quick turnaround times and friendly approach have helped greatly to facilitate this process, and on the rare occasion when any issues arose she has always been there to help sort things out.I also find the firstclass.com.au website very good in that all of the best airfare options and specials are presented in a very transparent manner. All in all, the best team I have ever used for international premium class travel bookings.

Tony D, From Adelaide SA 28 Mar 2013
Consultant: Keren


I do a lot of business travel which are hectic trips, gave up on all travel agents due to poor service levels once the payment is done. Keren form First Class Travel is fantastic and a refreshing change from all my previous experiences. I have already recommended Keren to all my colleagues and friends.

Arjun Surapaneni , From Melbourne 25 Mar 2013
Consultant: Keren


We would like to thank you for your endless patience and high efficiency in booking our trips. The advice you give is always accurate and well researched. When we have to change our plans you are always polite and helpful, seeking to get the best possible outcome at all times on our behalf. When flying for business or pleasure we always receive the best option and price available, which is extremely important to us.The main reason we use First Class Travel is due to your personal and professional service. You always get us the very best connections with minimal layover time, as well as the best aircraft for the long haul leg of our trips. I can assure you when we board our flight we are always so grateful that you have attended to our needs both in flight and on the ground. I would like to thank you so much for taking care of us and we look forward to a long and continued relationship with you and your company in the future.

Bobbie and Jock Clough, From Perth 20 Mar 2013
Consultant: Keren


Dear Marty,I just wanted to say a very big thank you for all of the time and effort youput into helping me find the perfect flight arrangement for my upcomingEurope trip. I have never before had such attentive and thorough assistancewith booking flights, and the personal touches went beyond my expectations!I was also delighted to receive the confirmation package in the mail withthe travel pouch and luggage tag 🙂

Chantelle Brott, From Melbourne 11 Mar 2013
Consultant: Firstclass


Hi Jessica,Yes all was fantastic.Thx for your wonderful support.

D.H, From Sydney 08 Mar 2013
Consultant: Jessica


Hey Natalie,Thank you for the efficient service. Can't believe I have never before used first-class.com.au, when I bookmarked the site years ago.I'll call you first, for my next trip.

G.G, From Sydney 06 Mar 2013
Consultant: Firstclass


I am really grateful to Keren for helping me with all of my travel arrangements over the last few years. She is great at getting back to me with suggestions very quickly, and brilliant and sorting out changes to itineraries at short notice. Never any mistakes, and always done in a lovely way! Thanks Keren!

Tim Brown, From Melbourne 25 Feb 2013
Consultant: Keren


Dear Sir or MadamI would like to give mine and my husbands feedback for Olga Marinkovic who is one of your travel consultants.We are based in Perth and have booked several holidays with Olga and have always found that she goes over and above what we expect to provide the highest level of service and professionalism whilst at the same time providing a very friendly service even to the extent of assuring us of replying to any email questions that we may have whilst she is on holiday.As long as Olga is employed by yourselves, First Class will always be our first point of contactKind RegardsS.Pybus

J & S Pybus, From Perth 18 Feb 2013
Consultant: Firstclass


Top of the class again Keren! I can’t thank you enough for all the care you take to make travelling wherever and whenever I go so easy. It is always a pleasure to keep in touch with you and I don’t know what I will do if you retire!

Suzanne Conners, From Aix –en-Provence 02 Feb 2013
Consultant: Keren


Dear KerenJust a note of thanks for the hard work you have been doing for us now over the last few years. I think it must be getting close to 20 trips you have organised for us now – both business and personal. It is good to know that even when we keep changing plans at the last minute and fly to some weird places, nothing has been too much trouble for you to organise. Everything seems to happen with the least amount of fuss and great speed and at the best price. Thanks Keren, and I look forward to many more trips.

David Kay, From Melbourne 28 Jan 2013
Consultant: Keren


Hi Natalie,Thank you so much for all your assistance, I have already recommended both you and your travel agency to some friends of mine given the great service and experience we had booking through you.

A.I, From Sydney 23 Jan 2013
Consultant: Natalied


Dear Mary, You are always very efficient and helpful and I appreciate this a great deal , thank you again .

A.I, From Melbourne 17 Jan 2013
Consultant: Mary


Hi Olga,Everything you arranged went as planned, Brilliant JobThe airline was fantastic and the planes were luxury plusWith perfect service and attention. All flights with no delays.Only small issue was the counter staff in Abu Dhabi (arriving there from Sydney)At the transfer desk were little unorganized and not very friendly.Not many staff actually serving the passengers with long lines existingAnd no signage for what line to stand in for transfer information to KLM as example.Guess that’s the airports issues.But for our choices, Etihad was great.Will book my next flights with you, and may even visit Dubai for holidaysNext year.Again thanks to you and your team.C.H

C.H, From Sydney 13 Dec 2012
Consultant: Firstclass


Hi Natalie,Firstly, I wanted to say thank you for organising our flights with Emirates. You were fantastic and I am pleased to report that all went smoothly. Secondly, I wanted to tell you that Emirates business class is SENSATIONAL. We are ruined for life!!!! It totally changes travelling by air. Instead of dreading the flight home – we were really looking forward to it. The service that Emirates provides with the car pickup is so fantastic. It takes all the worry out of it. Like I said, we are now totally ruined and totally hooked on business class and Emirates. I cannot speak highly enough of Emirates and my experience in dealing with you.Thank you so much. We look forward to dealing with you again when we embark upon our next holiday travels.

H.B, From Perth 21 Nov 2012
Consultant: Natalied


Thanks GarryTrip was amazing!Recommend you to some friends!Thanks again

MD, From Melbourne 15 Nov 2012
Consultant: Garry


Hello OlgaThank you for the wonderful service, you have been great to deal with...

R.J, From Sydney 07 Nov 2012
Consultant: Firstclass


Hi Natalie, Thank you so much, your service is absolutely fantastic,We'll be in touch

M.C, From Sydney 05 Nov 2012
Consultant: Natalied


Hi Natalie, Thank you so much for all your assistance with this booking, your patience and help while we worked it all out were greatly appreciated!

A.I, From Sydney 01 Nov 2012
Consultant: Natalied


GarryThanks All went wellWe would recommend SwissBe in touch for our next trip !Cheers

G.C., From Sydney 25 Oct 2012
Consultant: Garry


Dear Danielle,We did have a great time and much thanks to you for both your advance contributory efforts as well as your obviously well diarised return greeting.At this stage you've won us with the service you gave us and you have established a continuing client.

JK, From 24 Oct 2012
Consultant: Danielle


Hi OlgaThanks for the email. I intended on emailing you anyway to thank you so much for organising the flights and the chauffers. Everything was just perfect. Etihad's First Class was amazing and we were totally spoiled. Think we will definitely struggle flying Economy again and even Business. We have travelled a bit on Business class and didn't think there would be that much difference, but there certainly is. All the transfers worked perfectly and can't thank you enough. You certainly made our holiday a breeze.Of course, we will contact you again for future travel. Thank YOU and all the bestJ

J.T, From Canberra 17 Oct 2012
Consultant: Firstclass


Many thanks Olga, France was an unforgettable series of memories to treasure.Etihad first class well worth the cost, Jim reckons it was the most seamless trip we have made, the chauffeur service worked well, most efficient.We couldn't fault Etihad food & wine choices.Your service too has been top notch & we won't hesitate to use it again & to recommend it to friends.Thanks again, now back to reality, & the bills!Cheers M & J

M & J. C, From Sydney 16 Oct 2012
Consultant: Firstclass


Thank you for all your help in booking the flight and getting us the best price. We found the service you provided excellent and you were always so helpful when we had any questions that we needed answering. We would definitely contact you again regarding our travel arrangements.

Val & Gerry, From Melbourne 16 Oct 2012
Consultant: Keren


Hi Olga,Etihad was very good and we had the amazing experience of being upgraded to First Class on our flight from Cairo to Abu Dhabi – 3 plus hours of pure bliss and Bollinger champagne. Thank you for everything Olga, especially your extra personal touch. We certainly will contact you in future for travel arrangements and will let others know how wonderful you are!

P&C. S, From Sydney 15 Oct 2012
Consultant: Firstclass


Hi Natalie, Much appreciate your personal service, follow up and professionalism.

Michael. C, From Sydney 09 Oct 2012
Consultant: Firstclass


Hi DanielleFirst off, thanks for your assistance it was excellent.As for the trip, everything went perfectly, no problems at all.Thanks again Danielle, it was nice doing business with you.

CI, From 08 Oct 2012
Consultant: Danielle


Hi Garry,All great, no problems and Thai were OK, although old 747 from Madrid is not up to scratch going there was however very good. I paid for an upgrade to first class on the way back to get a better bed, so that worked out well. Long lay over in Bangkok but Thai were excellent about that.When Emirates join QANTAS next year I will go to Spain with them. Very happy with your help so will inform you for the next journey. Many thanks

LP, From Brisbane 05 Oct 2012
Consultant: Garry


Hi Garry, The trip was terrific – every flight was on time – well almost – and the service was great – I have flown KLM often and although the staff are not as attentive as the Asian Airlines they were still good and certainly more than met my needs.If anything I found the sleep position in Malaysian less than comfortable as I was sliding down the bed all night! I survived!I have been singing your praises since my return to a number of friends and colleagues! Thanks for your assistance – I will be back as soon as I know the dates of my trip next year!

K.N., From Kilsyth 27 Sep 2012
Consultant: Garry


Good morning Natalie.When we checked in at Mascot to go on our trip, we were informed that there was a problem – Business Class was overbooked, so would we mind being transferred to First Class?Wow – we’ve never had it so good – the best food and wines, and then a real bed, and complimentary pyjamas – who could complain? It was magic – I slept for 6 hours straight – a record on a flight for me.From Abu Dhabi to Paris, and then back again via a Dubai stop-off, we were in Business Class, and it was almost as good as First Class – the only thing is that Business Class seats are not as wide, and of course you get a slightly lesser quality of wines.The limo transfers were waiting for us at every airport, a very First Class service all round. The cars were all new, and the drivers were experienced and knowledgeable and able to give some great local adviceWe plan on a trip to Italy next year so you will be the first person I call to see what sort of deal we can do on Etihad again – they have a very slick operation and we were very impressed, even without the First Class upgrade.Thanks for all of your assistance,

P P , From Sydney 27 Sep 2012
Consultant: Firstclass


Dear Garry,I had a wonderful trip thank you and everything ran like clockwork.I benefited from upgrades to Qantas First Class on the trip over and on the Hong Kong to Sydney leg on the way home. I have to say their service has improved dramatically since I last flew with them overseas.The Berg Hotel was perfect. As we thought "boutique" with very modern rooms. Beautiful large ensuite bathrooms with enormous showers and great toiletries. Also good location. Very helpful and friendly front desk staff.If you need to send anyone to Macau, the Grand Hyatt would be my pick. The Venetian (which I had a tour of) should be avoided at all costs!So thank you again for all your help with the arrangements!!Cheers

HS, From Sydney 27 Sep 2012
Consultant: Garry


Garry,Thank you for your excellent service!

P and ES, From Melbourne 27 Sep 2012
Consultant: Garry


Brilliant Olga.Just to let you know we received the documents in the post today. Wonderful.I wont hesitate to use you, or recommend you to anyone in the future.Regards and thanks

JXG, From Sydney 26 Sep 2012
Consultant: Firstclass


Hi Danielle,Thanks to your organisation and assistance with the flights we had a great tripWe wouldn’t hesitate to use you again, and recommend you to our friends.Thanks for all your help and assistance

jt, From 26 Sep 2012
Consultant: Danielle


Hi Olga,We had a fabulous trip and everything went really well. We were really impressed with Etihad and their business class was extremely good. All our transport chauffeur cars were of a very high quality, all arrived before time and we were more than happy and would travel with them again. My husband and I really appreciated all your help and will definately get in touch with you when thinking of our next trip.K

KU, From Brisbane 26 Sep 2012
Consultant: Firstclass


Hi Jess, thanks for checking in. It was all fantastic, and certainly no hitches. We all had an amazing time and will definitely return to Vomo before too long. And we'll be sure to call you. I was so pleased with everything you sorted out for us.Thanks a lot for your help. It was the most relaxing holiday I've ever had.

S.S, From Sydney 25 Sep 2012
Consultant: Jessica


Hi Olga,So overall, the experience was sensational. We appreciate all the work you did leading up to the trip, the planning was well worth it!

JD & JW, From Sydney 24 Sep 2012
Consultant: Firstclass


Olga, youve been fantastic.Really impressed with your swift communication and prices!J

JG, From Sydney 17 Sep 2012
Consultant: Firstclass


Marty has been fantastic for both our business and my family’s travel needs. Marty is extremely attentive and thorough with his research and his pictorial trip previews are unique and exciting.

Angus Kingsmill, From Sydney 10 Sep 2012
Consultant: Firstclass


Marty organised our one month trip to Hong Kong, Shanghai, Scandinavia, Iceland and Paris – it was the trip of a lifetime and we had a fantastic time. Marty sourced a brilliant apartment for us in Paris, the location was better than we could have hoped for and we could walk to everything. Apart from managing all the bookings, it was reassuring to know that if we had any questions or needed support, Marty was there at the end of the phone or an email to help us. We would highly recommend Marty to plan and book anyone’s trip who wants a seamless travel experience.

Ngaire Watson, From Sydney 10 Sep 2012
Consultant: Firstclass


I have used Martyn's services as a Senior Travel specialist numerous times since organising my honeymoon in 2010. Martyn is outstanding in his advice which have saved me money and providing results that I could not get if I went ahead and tried to book them myself on the internet. I contacted a few travel agents before I decided to use his service. What made me choose him was his follow up system in getting back to me with a plan and keeping me updated through out the process. I thoroughly recommend his service and recommend him to sales and marketing professionals who are time poor.

Sean Azmi, From Sydney 10 Sep 2012
Consultant: Firstclass


I highly recommend Martyn Naseef as your Travel Advisor , not only is he a Travel Adviser Extraordinare, he has the unique talent of combining his own very creative spin on the whole process of travel co-ordination and just makes the whole process of travel fun for all his clients. Martyn consistently handles travel emergencies and visa advice with total professionalism, he always attends to get his clients the best travel packages that will suit their personal needs. I have worked with Martyn for 3 years now and I 'm very impressed with his impeccable management of every travel twist and turn I have presented to him to solve on my behalf. I just find his ability to take a difficult travel briefing and turn it into a "no fuss" situation for me exceptional. I look forward to working with Martyn Naseef and his personal First Class adventure for a long time to come.

Suza Maybury, From Sydney 10 Sep 2012
Consultant: Firstclass


Recently we booked our around the world trip with Keren Dinh of First Class Travel and were very happy with the service she provided us with.Keeping in touch all along the lead up to our holiday and making small changes here and there were no trouble at all for Keren and it made theplanning or our holiday such a pleasure. We felt confident that should we experience a problem along the way the contact numbers Keren had provided us with would be helpful but as itwas not required at all this trip. On our return to Australia Keren once again checked with us to ensure we had enjoyed out holiday. Love great service and Keren provides just that, thanks Keren. We will most definitely be using your services in the future.

Susan and Trevor Orchard, From West Australia 06 Sep 2012
Consultant: Keren


It was great to find someone who actually returned emails and phone calls in less than 12 hours let alone les than 24 hours. That someone was Keren from Firstclass.com. Keren has organised several business trips for me. It saves so much time of my time to be able to email Keren saying this is where I want to be and this is when I want to be there and it's done.

Ian Harris, From Sydney 06 Sep 2012
Consultant: Keren


Hi Garry and thanks for the email. Well they changed my seat at SYD to First Class because of oversell so that was amazing.The first class suite was fantastic..... a great experience.All the flights were fantastic etihad Business class very comfortable and we had an unforgettable 2 months away.We'll do it all again next year, so I'll be in touch re airfares in a few months.Thanks again

B.P., From Sydney 30 Aug 2012
Consultant: Garry


Keren has been looking after my travel needs for several years and I feel so lucky that I am able to contact her wherever I am and no matter what time it is if I need help. She is so quick to respond to my requests and I know that I am being well looked after in her capable hands. Thank you Keren from your no. 1 fan.

Suzanne C, From Sydney 28 Aug 2012
Consultant: Keren


I have used Keren Dinh at Firstclass.com.au for several overseas trips now and have been thoroughly impressed with her service. Nothing is too much trouble and email queries and requests are dealt with promptly. Flights and accommodation arranged have been well co-ordinated , of a high quality and with required budget. I would not hesitate to recommend Keren and look forward to further association with her.

Judith G, From Sydney 23 Aug 2012
Consultant: Keren


For those of you looking for travel advice, I'm very comfortable recommending Keren. She has been perfect for me in arranging some really complicated trips (my last one involved Aus - Thailand - Philipinnes - Switzerland - US - Mexico), answers all emails and calls promptly, has made no errors and and very importantly, is just fun and friendly to deal with. Most of my bookings have also been very last minute and Keren has always been able to sort out my trip in 24 hours. I found trying my flight paths myself really time consuming and difficult, its just way easier to let a professional do it for you!

Chris G, From Sydney 23 Aug 2012
Consultant: Keren


Dear Garry, All went well with the flights. Thai - good service. A340 out was ok, but 747 upper deck on return is superior. (I think this was a change to the schedule).SAS - Good service both ways, but as one of the pursers said 'We can't really compete with Emirates'. True, as only the A380 seems to have a completely flat and long enough seat for me (189cm)Having said that, I thought the last time I flew with Emirates that the cabin service (on the A380 versus the A340) was not as good as it had been on previous occasions. (A380 = 2 x A340 but not twice as many cabin crew?)One point is that was worth booking the whole trip in business, as the baggage allowance on BMI might have been a problem otherwise.

MM, From NSW 16 Aug 2012
Consultant: Garry


Thanks Garry.It could not have gone better. Flights worked well.Don't worry we only use First Class now!Thanks again, and best wishes to you all.

GC, From Richmond 16 Aug 2012
Consultant: Garry


Hi Mary,Well we are back now and happily in the time zone. The air part of the trip was terrific thanks. All up everything went very smoothly and we had a wonderful time. Many thanks for your part in all that and for getting back promptly to our questions and requests for assistance both before we left Australia and whilst on our journey.Laurie

Laurie, From Brisbane 16 Aug 2012
Consultant: Mary


Thank you Mary for prompt and excellent service once again. Tickets arrived today and all in hand for our trip now. Thank you and First Class for such a great response

Judy, From Sydney 09 Aug 2012
Consultant: Mary


Thank you for arranging the flights for our trip departing Sydney on 27 May 2012 on Emirates Flight EF0419. Our seats were excellent and we were impressed with the service on all our Emirates flights. Our trip worked out perfectly. Also, will you pass on our thanks to Jessica Al-Chami for organising our chauffeur drive service on arrival and departure from airports. Again, the service was excellent. If you need any references as to your service or Emirates please feel free to use us

J.M & H.M, From Sydney 09 Aug 2012
Consultant: Jessica


Hi MaryThanks again for all of the information. So excited and yet again you have been fabulously helpful

Becca, From Melbourne 09 Aug 2012
Consultant: Mary


Hi Olga,Thanks for that. Excellent after sales service. We will definitely use you again.Best wishes

B.E, From Sydney 09 Aug 2012
Consultant: Firstclass


Olga, Thank you for your email – we are very excited now as the date for our departure gets closer. I think everything is ok and I just want to thank you again for your amazing customer service – you truly surpass everyone in your field!

C&P.S, From Brisbane 31 Jul 2012
Consultant: Firstclass


Olga,We had a great holiday and I was so happy with the service that we received from Emirates. Thank you and Emirates for such a lovely experience.

PR, From Melbourne 27 Jul 2012
Consultant: Firstclass


Thanks again for your assistance, and I won’t hesitate to recommend you to any friends or colleagues who need to book travel in the future (and myself by the way – when I’ve saved up some more cash!).

rk, From Sydney 26 Jul 2012
Consultant: Danielle


So we are home again. Thank you for making our travel to and from UK so smooth and enjoyable. Both pick-up to and from the airports in both london and Melbourne were on time with cars that fit all our luggage so thank you for arranging that so well

AH, From 16 Jul 2012
Consultant: Danielle


We had a fantastic trip and everything worked out perfectly.Etihad were excellent.All accommodation really good.The apartment in Paris was great, the Negresco at nice was sensational, and the stay in Spain, just wonderful.Thankyou for your part in such a successful trip.many thanks,Liz

Liz Hogan, From 25 Jun 2012
Consultant: Danielle


Thank you ( heaps ) for your excellent service and the introduction to the very economic fares

RC , From 13 Jun 2012
Consultant: Danielle


Hi Olga,Just advising that the tickets were received yesterday afternoon and the presentation of the documents in the wallet and luggage tags look amazing. Many thanks.

Rosa, From Melbourne 11 Apr 2012
Consultant: Firstclass


Olga,Thank you very much for sending our tickets as well as the leather wallet and baggage tags. I would like to congratulate you on your efficiency and truly first class service. I have dealt with many travel agents over the years and certainly none have equalled the service that your organisation has provided. All the best.

JD, From Sydney 11 Apr 2012
Consultant: Firstclass


Hi Olga,Safely home to Perth thanks to your efforts on my behalf. Will happily use you again. Especially am I grateful for your being availale to me over your weekend.

Michael, From Perth 11 Apr 2012
Consultant: Firstclass


Olga,Thank you so much for your excellent service and all your help. Hopefully, it won't be too long before I speak with you again for another great holiday

Audrey, From Sydney 11 Apr 2012
Consultant: Firstclass


Olga, Just a little note to let you know that our tickets arrived in the post today. Thanks for the great service and personal attention. We will certainly recommend you to friends.

Sheila & John, From Perth 11 Apr 2012
Consultant: Firstclass


Thanks Tina, yes we had a great time. I have to say that we have being avoiding Qantas for some time as we kept finding their stewards obnoxious and aloof. Much to our surprise we had exactly the opposite experience on both legs. The staff were friendly, attentive and it could not have been a nicer trip. We will fly with them again anytime. The crew was of the older set and Qantas would be sensible in retaining such people. Thanks to you too for your great attention to detail. We will be back to First Class Travel !

Regards, John

John Lee, From 05 Mar 2012
Consultant: Tina


Excellent service from yourself many thanks ( and others in your absence) will be seeking your services again ( hopefully soon)

no name, From 15 Nov 2011
Consultant: Danielle


Hi DanielleWe got back safely from our holiday yesterday and we all had a wonderful time!I just wanted to thank you for arranging the holiday for us. Your assistance was great and all was in order. The seats we got on the plane were fine and I got the bassinet seat on both flights so that was good. The Sheraton was fantastic. Couldn't have asked for a better holiday. Thanks so much for your help. I'll be in touch for our next holiday!

Jane, From 08 Nov 2011
Consultant: Danielle


Thank you for all your help and we would like to express our gratitude for the excellent service We have received from you. Next time we travel we shall not hesitate to contact your company for our our bookings.

Inge and Allan Henriksen, From 14 Oct 2011
Consultant: Danielle


Hi GaryI just wanted to let you know how fabulous our trip was! The Seabourn Quest completely surpassed all of our expectations and we would definitely sail with them again. The weather, service, hospitality, food, wine and logistics from your end were superb. Initially we had a few boarding problems caused directly by Seabourn staff who were new, but after bringing the problems to their attention Seabourn went to great lengths to compensate us by giving us both a complimentary massage, free pass to the serene area of the ship plus upgraded us to a penthouse suite number 1015! I wonder if you can pass on our thanks to Belinda, the Guest Services Manager on the Quest who organised the upgrade for us. She was extremely professional and sympathetic to our problems and really went out of her way to ensure everything went smoothly after the initial hiccups.Thanks for all your assistance Gary and we look forward to recommending many family and friends to you and to booking our next holiday.

Caz P, From Sydney 29 Sep 2011
Consultant: Garry


Hi Lauren, We are delighted with the service as first time users of firstclass.com.au and especially your personal service and now we know how good it is to deal with you I look forward to some more good “specials” over the coming years so we can continue our annual trip to see our daughter in Brussels

M Knight, From Foster, VIC 19 Sep 2011
Consultant: Firstclass


Flying with Emirates was a wonderful experience and the service and the transfers were brilliant.Radison Blue in Dubai was just the best. A brand new hotel with complimentary pickups to Dubai Mall and the staff at recepetion were truly outstandingNatalie last but no least it was a great pleasure dealing with you. The right young lady for the job.

M.Groves, From Brisabne 09 Sep 2011
Consultant: Natalied


Thank you for the welcome home message, and we were delighted with your arrangements ,timing and schedual you set out for us on our mini world trip.Thanking you again, Ethel and I were very pleased with your kind attention to arrangements, and we would not hesitate to make bookings again with you.

Jim & Ethel Campbell , From 18 Aug 2011
Consultant: Danielle


Hi Natalie,Thank you again for a most efficient service!

M.Albiston, From Melbourne 01 Aug 2011
Consultant: Natalied


Hi Garry, Lauren has been looking after our travel arrangements to Brazil in September and we are very impressed by her professionalism and her responsiveness to our enquiries. We are grateful to Lauren for her help and consider her an excellent member of your 'First.Class' staff - indeed, she is First Class!Well done to Lauren and to you for recognising her ability.

Glyn, From Sydney 21 Jul 2011
Consultant: Firstclass


Thank you for your great service and professionalism. You have really made planning this trip very pleasant and easy. Nothing is ever too difficult for you and you always reply promptly with appropriate information. This is all greatly appreciated and I hope to be able to thank you in person when I get a chance to visit Sydney.

Annette Buriani , From 19 Jul 2011
Consultant: Firstclass


I have received my travel documents that you sent me and I would like to thank you for your kind assistance it has been a pleasure dealing with you.

Veronica Read, From 14 Jul 2011
Consultant: Danielle


Just a quick note to compliment Danielle Macey on the pleasant, diligent and can do attitude she had when sorting out my recent travel arrangements to and from France. I had some rather difficult family issues to deal with and Danielle really made the difference, removing all the stress associated with flight bookings and changes. Thanks.

Annabel Morris, From 14 Jul 2011
Consultant: Danielle


Keren, you are our travel angel. You are always so helpful and responsive and for that I am very grateful, especially so late on a Friday before a long weekend.

Helen Foster , From Sydney 14 Jun 2011
Consultant: Keren


Not even one thing about the cruise I could complain about. It was amazing. My husband didn’t really want to go on a cruise before but he didn’t want to get off by the end. An amazing experience. Really impressed by the food and the international staff.I will certainly travel with Seabourn again.

Sue FR, From Sydney 08 Jun 2011
Consultant: Garry


Hi Mary,Qatar was great between Sydney and Doha.Flights was spacious and staff were fabulous.

Nicholas B, From Melbourne 01 Jun 2011
Consultant: Mary


Hi Mary,Thank you for your message.We had a fantastic time, without any problems at all!Etihad's First Class was amazing! We had the Suite on all legs of the flights, and the chair/bed was brilliant, along with the service in their lounges as well as onboard. It is going to be so hard to go back to anything less!We were very happy with the Hotels we stayed at in Abu Dhabi - fantastic service and also in New York , right in the middle of Times Square and was Five Star.The boat we went on NCL - Epic was fantastic. The best accommodation we've had on any of the seven cruises we've been on.Thank you so much for all your advice and assistance with our booking. We really appreciate it and will definitely be in touch again for future holidays.Kind Regards,

K Braden, From Brisbane 01 Jun 2011
Consultant: Mary


Thanks Mary! Again, thanks for your excellent service. I raved about you at lunch with my girl friends today and will continue to spread the word. Very best,

May I, From 01 Jun 2011
Consultant: Mary


Hi NatalieWe had a great time. Thankyou very much for all your assistance in organising this for us! You were very efficient in organising the holiday and responsive in all communications.

N & A Wu, From Sydney 31 May 2011
Consultant: Natalied


Hello and Good Morning Garry,I am just writing to let you know that everything went well and smoothly during our travels and we arrived back home with happy memories of a great holiday.Thank you once again for doing such a wonderful job in arranging our travels.Warm regards,

S Baker, From Kew, Victoria 25 May 2011
Consultant: Garry


Hi Natalie,I am very happy with your service and your professional conduct.Keep up the good work.

L Talevski, From Sydney 24 May 2011
Consultant: Natalied


Hi Natalie, Thank you. It was a great trip. JAL business class is a great experience on and off the plane so nothing to say except it was a very positive experience.

A Karim, From Sydney 23 May 2011
Consultant: Natalied


Hi Natalie, Everything was amazing - we had such a lovely day and holiday. The resort was fantastic - we couldn't have asked for a better wedding / honeymoon location. Thanks for all your help in organising it.

C Bree, From Sydney 23 May 2011
Consultant: Natalied


Hi Keren, We would like to take this opportunity to sincerely thank you for the tremendous service that you have provided to us during the past few months. Your customer service is always at the fore and it has been a great pleasure dealing with you. You have provided timely advice and assistance and always in a friendly manner, which is rare. We are great advocates for you and Firstclass and are happy to be used as referees if required. We look forward to dealing with you going forward.

Jackie and David , From Sydney 19 May 2011
Consultant: Keren


Dear Keren,Thank you for all your wonderful assistance with my London trip in October. As you can see the chauffeur bookings have come through and everything is now done!! I cannot recall a more pleasant and efficient experience with a travel agent in all the years we have been travelling and I look forward to seeking your help again in the future. You are an asset to the travel industry!

Di Dorter, From Sydney 13 May 2011
Consultant: Keren


After dealing just once with Keren, we find ourselves looking forward to making another booking simply to enjoy the experience she provides. Keren's a pleasure to talk to, to write to, and to observe doing a job she obviously loves. I don't think our travel arrangements over many years have ever been completed so fast, so efficiently, and so cheerfully. Professionalism is one thing -- but speed, the willingness to go the extra mile, and a sense of humour too? I strongly recommend Keren to anyone who wants to turn the usual chore of arranging travel into an enjoyable experience.

Ray Bailey,, From Perth 13 Jan 2011
Consultant: Keren


Hi Garry,Azamara was everything they said in the brochure. Great service, excellent hospitality and happy workers. They made single travelling so enjoyable by gathering all the singles together enabling you to chat to them throughout the cruise. The onboard credit was fantastic and paid for various excursions.A really enjoyable cruise.

Michael, From Melbourne 14 Dec 2010
Consultant: Garry


I am from Perth W.A.and found the Firstclass.com.au site by browsing the web and sawan offer for a promotional air fare for first class travel by Etihad Airways to the USA , soI made an e-mail enquiry.The response was immediate and handled by Keren Dinh. I advised Keren that I wishedreturn travel for my wife and myself, from Perth to Sydney, then from Sydney to theUSA in April / May 2011.Keren organized all hotel accommodation both in Sydney, Abu – Dhabi and four cities inthe US, together with all internal flights both in the US and Australia.Keren handled my requests with total professionalism and each query was answered andattended to immediately. She gave me choices and prices for all hotels in all the cities anddestinations, together with convenient flight departure times for all flights both in the USand Australia.Keren’s assistance, kind disposition and manner during the whole process of booking ourUS holiday was to say the least - like a “ breath of fresh air “.Yesterday, I received all the documentation ( tickets, hotel bookings etc., ) by expresspost smartly presented in black leather foldersThanks again for the great service Keren – can’t wait for April 2011 !

Graham & Carole ( Perth . W.A.), From Perth 13 Dec 2010
Consultant: Keren


Dear Garry, Thank you for your email confirming our cancellation of the reserved flights. We have been thrilled with your service and help over the past weeks and will have no hesitation in using yourself and your company when travelling in the future. Thanks again and we wish you well.

Matt, From Melbourne 08 Oct 2010
Consultant: Garry


Hi Tina,Yes, we are home. Sad, but true. We all had such a wonderful time. Thank you for all your help. The flights were fantastic. It all worked perfectly. We loved the A380 but all of Emirates were fantastic. They were particularly kind to the girls which always makes us feel better. We would definitely fly with them again and would recommend them too. And you as well Tina. You were terrific to work with.Thanks heaps.

Sam, From 05 Oct 2010
Consultant: Tina


Hi there, Just a note to say that we had a very easy and smooth trip to and from Paris. A personal note of thanks to Garry who organised everything very well, and made last minute changes quickly and efficiently. We will certainly think of using First Class again.

Eleanor A., From NSW 27 Sep 2010
Consultant: Garry


Hi Garry,Fantastic I really appreciate your assistance and will be sure to recommend you to some of the frequent flyers here at work

John A, From Sydney 18 Aug 2010
Consultant: Garry


Hi TinaFun but tiring trip this time :)Etihad were good but next trip I'll definitely avoid flying out of Paris.Will contact you soon as I need to book another trip for later this year. Thanks for all your help - you and your team were fabulous as usual.Kind regards

Maria Lambides, From Sydney 04 Aug 2010
Consultant: Tina


Hi Nick,I wish to say "Thank you" to you and Garry for - so far, an excellent job, executed in a truly timely manner.Your understanding, patience and assistance while 'fine-tuning my airline ticket was exemplaryWhat impressed me the most was the easiness you exhibited, despite the complexity of affairs and time pressure on my side. Nothing was too difficult for you.

Sonya, From Sydney 21 Jul 2010
Consultant: Nick


Hi Nikki,I have returned home today after a wonderful holiday and I just wanted to say a huge thank you to you for the work you did organising my flights and transfers. Everything worked smoothly making my trip hassle-free, relaxed and enjoyable.I would not hesitate to recommend you others and look forward to reconnecting when I am planning my/our next trip.

Margaret Rowan, From Sydney 14 Jul 2010
Consultant: Firstclass


Oh Garry, Thank you so much for a solid 2 days work on making this happen for John and his family. Your professionalism and understanding was remarkable, it really was. I cannot imagine how many calls you have made to secure this outcome. John says you are a champion also. Let’s work on some more wonderful holidays in the future... although with plenty of time to plan and prepare. I have absolutely no hesitations on referring you to all of my friends. Thank you, thank you, thank you!

Kylie, From Sydney 09 Jul 2010
Consultant: Garry


Hi Garry, Everything is perfect . Etihad have already contacted me re taking me to the airport. Many thanks for making these travel preparations proceed so smoothly and your first class service.Cheers,

Wilhelmina, From Sydney 18 Jun 2010
Consultant: Garry


Hi GarryI’d just like to say a big thank you too….. it was a wonderful experience to fly business class…. Especially loved the lounges and express lanes which made everything so much easier.Thanks very much, appreciate the efforts you put into our bookings.

Gay, From New Zealand 17 Jun 2010
Consultant: Garry


Dear Nikki, Thank you for your email. Everything went well with Etihad Airlines. Hotel in Dubai was also very good and offered very friendly service.We enjoyed our stay in Istanbul very much and visited all the historical places of interest.Thank you for your service and well organised arrangements all the way through. We will book our next holiday with you.

Roostam and Ramilya., From Melbourne 17 Jun 2010
Consultant: Firstclass


Just a short note to say thank you for your wonderful help with our flight bookings for our recent holiday to England. Your level of service, your competitive fares, plus your monitoring of the changing situation (airline difficulties & the Icelandic Volcano) gave us peace of mind for our holiday travel arrangements.We can highly recommend JAL Business Class. Their service, attitude, catering and product standards in general were excellent – providing us perhaps the best international air travel experience we have yet enjoyed. It was so good I think we will be unlikely to utilise Staff Travel for our international travel in the future!By the way, we loved the Macclesfield Canal and the surrounds – lovely country, you must miss it!We will definitely be in touch with you when we wish to travel again,

Graham & Linda Christian, From Sydney 16 Jun 2010
Consultant: Firstclass


Hi Nikki,Got the documents today. I normally book through the airline website so I am very impressed J. Thank you very much for all your help and if only I knew I would of booked my QF flights to JFK in September with you. My wife is jealous now as I have a nicer travel wallet than her and she keeps trying to steal it off me! (Thanks for the SQ flight info to KIX but we have booked with MH as the connection is better). Would highly recommend you and will certainly pass on your details to my colleagues as I know how much of a pain I can be. I am happy for you to pass this on to your manager.

Dean, From Perth 16 Jun 2010
Consultant: Firstclass


That's very kind Nikki, thank you.All went well and I am delighted with your service,you'll be my first port of call for next travel arrangements.I appreciated your prompt response when I thought I mighthave to change flights home.All the best

Cherie, From Melbourne 16 Jun 2010
Consultant: Firstclass


Hi Garryjust a quick email to say thanks.. our flights were perfect and no hitches at all so a big thankyou to you for organising it all.. bye the bye I found the swiss business better than the virgin as i didnt slip down the seats but in saw several who had... i found it a bit disconcerting to be lying sort of sideways and going forward when it came time to sleep in virgin .. just my observations.... so a great big thanks from us both cheers

Brent, From Queensland 16 Jun 2010
Consultant: Garry


Dear GarryThanks for you time and your FIRST CLASS SERVICE. Because we have some frequent flyers points we will use this to up garde. I do appreciate your help, and will stay your loyal client.

N. L., From Perth 11 Jun 2010
Consultant: Garry


Dear Garry,Would like to express our sincere thanks to you for all your assistance with the booking of our exciting cruise. We have been very happy with your service, and pleased with our very flash folder.Busy packing, and looking forward to the trip of a lifetimeOnce again , a big thank you.

Pat and Cheryl, From Tweeds Head 19 May 2010
Consultant: Garry


Good Morning Garry, I am writing to thank you for all the help you provided to me over the last 4 months with Etihad airways. I wanted to let you know that when I arrived at Sydney airport to check in – I was informed I was upgraded to 1st class to Abu Dhabi . It was the best flight experience I had ever had and I don’t know if you had anything to do with it but even if you didn’t I wish to thank you. I also have been upgraded to Etihad Silver guest which is fantastic. I am going home to Dublin again in July and I would certainly book through yourself again. My parents are coming over and I want them to either come Business/First class and am looking at all options now I wish to thank you again and look forward to dealing with you in the future. Please pass this email onto your manager as I would like them to know what a great job your doing J Andy

Andy, From Sydney 10 May 2010
Consultant: Garry


Hi Garry, Finally got home last Friday night, flights were cancelled out of Milan for about 5 days. We spent an extra 5 days at Lake Como, so I suppose you could have been stranded at worse places! Qatar was faboulous with keeping us updated, and went out of their way to book us on first available flight out of Milan. We were thrilled with their service, the staff were wonderful and will definitely fly with them again when we next go overseas. The food in business class was like dining in a 5 Star Restaurant and the wine list was second to none (my partner owns a restaurant in Melbourne and he was very impressed). All in all I just wanted to give you this positive feedback and thank you also for sending me the email the other week and keeping me updated.

Debra, From Melbourne 27 Apr 2010
Consultant: Garry


Dear GarryGood doing business with you. Very professional and excellent customer service.Kind regards, much appreciated.

Nada, From Western Australia 15 Apr 2010
Consultant: Garry


Hi Garry,Very impressed with Qatar Airways from Melbourne to Doha.......as good as British Airways first class with service, extras (Pyjamas). Doha to Manchester was standard and older aircraft.Because they are building a new terminal in Doha, they have to bus everyone between planes and that is a bit of a pain.Would definitely fly with them again.....especially at the great price you got us.Alistair

Alistair, From Sydney 06 Apr 2010
Consultant: Garry


Hi Tina,Vicky & I both appreciate your time on Friday night.I particularly slept better knowing that flights were booked.We hope your evening wasn’t spoilt.Without hesitation I would recommend your company to any fellow premium traveller who I feel would appreciate a more personalised service. Although we have only used your services twice we know that we will be returning customers of yours for the majority of our needs.Thank you once again.

Andrew & Vicky Davison, From 10 Mar 2010
Consultant: Tina


Hi Garry,Thanks for your excellent & efficient service. We received the itinerary, tickets wallet etc in the mail today.Once again Garry, thanks for the great service, hope we can deal with you again soon.

John & Carmel, From Sydney 12 Feb 2010
Consultant: Garry


Hi Garry,Thank you very much for your professional service. I really like the ticket wallet.....a really nice touch.I would like you to check some flights for a couple of my business colleagues

Clive, From Sydney 08 Feb 2010
Consultant: Garry


Hi GarryJust wanted to let you know that the trip to Hong Kong went very well. Airfares and accomm was great - upgrades came through for Qantas and even scored First Class on the way over. Have no idea why! Also was upgraded with the Langham so that was all very good.

Denise, From Sydney 08 Feb 2010
Consultant: Garry


Hi TinaYes we have received the wallet and were very impressed with your service.We will definitely be recommending you to friends!

David Haynes , From Sydney 01 Feb 2010
Consultant: Tina


Hi Garry, Just letting you know that the tickets were on the front doorstep when I got home from work today - a nice bit of post for a change! Many thanks for your prompt and polite service: we definitely will be using you again. Kind Regards, Ellie

E Atkinson, From Sydney 04 Nov 2009
Consultant: Garry


Hi Gary, Thank you very much for your expertise in booking our trip to HK and the UK. We will be in touch as we will need to chat to you about our next trip Take care

S McGrath, From Sydney 04 Nov 2009
Consultant: Garry


Tina, On Behalf of me and Rola, thanks you so so so so much for the package you sent us, the card was very thoughtful and we appreciate it a lot and wanna thank you again for your help in organising this dream honeymoon for us. Thanks.

Micheal and Rola, From Sydney 08 Oct 2009
Consultant: Tina


I would like to commend the services of Keren Dinh. She has gone beyond what would be expected as a Travel Consultant - she has been so kind and flexible - nothing is any trouble for her - she is so prompt in responding to our needs - and despite many changes to our travel itineraries - she has promptly made the changes with a minimum of fuss. I wish everyone had such a nice person to deal with - she is lovely working via email and it was a great pleasure to hear her lovely voice over the phone on a few occasions for our recent trip.Thank you Keren for being really wonderful to us - for a first class service from a first class person - you are a real pleasure in a rather selfish world....thank you so much!!!!!

Niki Edwards, From Brisbane 07 Oct 2009
Consultant: Keren


Hi Garry,Back from Tahiti and pleased to confirm that we had a great time . Would highly recommend the Paul Gauguin and its crew and look forward to our next booking with Regent.

Amanda , From 06 Oct 2009
Consultant: Garry


Hi Tina, I just wanted to thank you for recommending Etihad - they were excellent and it's been the most comfortable trip I've had to Europe in years! You have been an absolute delight to deal with and I look forward to contacting you again for my next trip.Many thanks!

Maria Lambides, From CenSoC 06 Oct 2009
Consultant: Tina


Garry,We had a fantastic time at Beachhouse at Manafaru just finishing up today.We will definately come again & I very much appreciate your help in suggesting this location.

John , From 02 Oct 2009
Consultant: Garry


Hi Tina, Just a note to say that we enjoyed our trip to the UK. All the arrangements you made worked perfectly, Emirates very good and all flights were as planned! Thank you for your great help and best wishes.

Peter Swannell, From Queensland 27 Sep 2009
Consultant: Tina


Tina I would just like to say a big thankyou for employing Keren in your organisation. Her management of our travel and accommodation arrangements has been so professional. She is the ultimate professional. She is always prepared to go the extra distance to ensure that every detail is completely addressed.Since becoming a member of First Class Travel we have been able to relax completely about all travel issues. This has allowed us to commence our holidays in a fantastic state of mind and not be worrying about the ''what ifs".We will continue to recommend your organisation to others who we know have the same desires as we do.

Mary & Ron Brandy, From Melbourne 21 Sep 2009
Consultant: Keren


Very many thanks for your very professional assistance with our SIA booking and travel arrangements. We are very grateful.Rest assured that if we have any questions then I will contact you directly. In the meantime no news is good news!Again many thanks for your help.

Patricia & Tony Freeman, From NSW 16 Sep 2009
Consultant: Tina


Tina, Best travel agent by far!!

Harley Kruse,Greg Norman Golf Course Design, From Sydney 15 Sep 2009
Consultant: Tina


many thanks tina, you're a star! Its been too easy!

Paul Paianezze, From Melbourne 15 Sep 2009
Consultant: Tina


Hi Tina, Everything went very smoothly, a very good holiday and the Etihad flights in particular were excellent. Thanks for your help. We would be only to happy to use firstclass.com.au again for our next trip.

Ross Clarke, From Sydney 15 Sep 2009
Consultant: Tina


‘I have found Keren to be the best travel agent I have come across in many years of travelling with our business, which exports to 10 countries around the world. Her attention to detail and her persistence in areas such as clearing waitlists is superb and provides real value.’

Shane Sullivan, From Sydney 14 Aug 2009
Consultant: Keren


Good morning Garry,Thank you for your organisation of our recent trip to LondonEverything went well and very smoothly. We particularly liked The Palace Hotel in Dubai and found it a great place to stay albeit a short one.We are now back in cold Melbourne having enjoyed a lovely summer in Uk and France.

Michael and Del Seletto, From Melbourne 03 Aug 2009
Consultant: Firstclass


Dear Garry,Just to let you know, and to thank you, we are back from France and we had a wonderful time.All worked out in the end and we did mange to talk our way into seats on the way out of Sydney.As we are sure to be in touch again about trips, If you have a file ione us, could you add that we prefer to arrive back at night...Thank you for all your trouble.

Joy Lee, From Sydney 03 Aug 2009
Consultant: Firstclass


Dear Garry, Thank you for making the booking for my trip so easy to plan.

Hugh Stowell, From Sydney 03 Aug 2009
Consultant: Firstclass


Hello Garry,Just aquick note to thankyou for your patience with our predicament.......Thankyou for your help, patience and understanding. I've just made and enclosed a fridge magnet for you (Rose). Once again, thankyou for being so good.

Kath and Allen Brodrick, From Croyden 29 Jul 2009
Consultant: Firstclass


Hi Tina, Thank you so much for such first class treatment! You've been fantastic! I'm so glad I gave First Class another try!And FirstClass.com is back on again. :o) Speaking to family in London and told Mark about how hard you work and how you go out of your way for clients.. :o) Thank you!

Cindy, From Sydney 12 Jul 2009
Consultant: Tina


Hi TinaWe are just back from our overseas holiday – all good – but will definitely need a few days to catch up !!The Emirates flights were all very good – the limo service is an absolute stand out - and all arrangements made by you came through without any hitches.Many thanks for your work – we will be back !!

Tony Bates, From Sydney 12 Jul 2009
Consultant: Tina


Very impressed with the package you sent me…looks after the client and really give the impression of “First Class”

Martin Sheppard, From Melbourne 11 Jul 2009
Consultant: Danielle


Yes thanks Tina that Info in the wallet was spot on . I was wondering where I could get all those contact details and, they were in your wallet. Thanks again for the efficient way this trip was put together I would certainly recommend your company to other travelers. There is just too many hurdles and hidden snags to try and do this over the internet without that professional touch.

Granville, From Sydney 10 Jul 2009
Consultant: Tina


Hi Christine,Thanks so much for getting all that together for me in such a short time.I will definitely be using you guys in the future as I will be back & forwards from the US over the next year.Hopefully biz will go good & I'II be able to live there for a while.Anyway Top Notch job.

Tamen Godman, From New York 01 Jun 2009
Consultant: Firstclass


Hi Tina,Had a great trip thanks. Weather was great, trip was a sucess, and Etihad were superb. I could not recommend them more highly. Planes are great, staff are friendly. Food terrific. Limo's were on time and great as well. So everything was great including your assistance thanks.Thanks for follow up.

Andrew Wickham, From Melbourne 01 Jun 2009
Consultant: Tina


Hi Sharon,Thank you for your prompt and professional service. I have recommended your website to several friends.Cheers.

Chris Barley, From Sydney 08 Mar 2009
Consultant: Firstclass


Hi Tina, sorry for not getting back to you earlier. Brad absolutely loved the flight with Etihad first class and he is telling everyone what a great experience it is. We both have made up our mind - from now on we will fly with Etihad into Munich. Thank you Tina for all your help - we know now Firstclass is a complete experience.

Monika & Brad, From Sydney 04 Mar 2009
Consultant: Tina


Keren,Thank you very much for your great efforts and work getting us to Likuliku Lagoon Resort. We had terrific 6 days over there, very relaxing, Paradise. Everything worked out well, the transfer from Nadi Airport to Port Denarau, the ferry to Malolo Island and return. Booking with you was a great experience. Both, the limo service and the Captain's Lounge on the ferry were a very good idea. Thank you!All the best from Germany.

Torsten J Schrimpf, From Germany 22 Dec 2008
Consultant: Keren


The Maldives is just incredible. It really is as good as the holiday brochures (and our photos) look !!!! The days were spent relaxing, reading, swimming, snorkelling (with sharks….which the locals said were friendly !!!!!!!! I had to explain that in Australia, the words shark and friendly really don’t go together). The nights were spent, eating and drinking……..spreading ourselves between the daily wine tastings and the free cocktails followed by happy hour, that extended into hours!! I really think the company should shout you a holiday there !!!!!Singapore provided everything we wanted (shopping, singapore slings and chilli crab) before coming back home. Thank you for absolutely everything you did to make this honeymoon unforgettable. Everything ran like clockwork. There was nothing at all we had to do or say, it just happened. We even got a congratulatory cake from Singapore Airlines on the way to the Maldives. If you want any further details on Huvafen Fushi, I am more than willing to provide it. I would highly recommend that resort to anyone who is considering going to the Maldives. We would not have had such a great time if it wasn't for all your efforts, so once again, thank you.

Simon & Amanda Howard, From Perth 01 Dec 2008
Consultant: Keren


As a former Chief Steward with QF with over 25yrs of service, I was most impressed with the professionalism and attention to detail that Keren gave regarding my booking, you should be proud of her!

Kenneth Buzza, From Hobart 03 Jul 2008
Consultant: Keren


Hayman Island"It was absolutely amazing, it was the best holiday, the staff the hotel the facilities the welcoming attitude everything was sensational.... the only bad thing about it was having to leave !! i cant wait to go back.The hotel was sensational..sensational is an understatement!!thankyou again for all your help in orgainising the stay. we had a ball."

Natalie Dobija, From 25 May 2008
Consultant: Firstclass


I would like to commend Tina Lambert. I emailed this morning & I had a very polite informative email from her. Thank you Tina, excellent service & a very pleasant reply.

Wilma Gladwin, From 13 Mar 2008
Consultant: Firstclass


As a new customer of First Class, I have booked an Oceania Cruise through lovely Natalie. She has been marvellous and so helpful in the organisation the extras we wish to do. Nothing is a trouble to her and she has such a wonderful knowledge of all facets of travel. Congratulations on winning your prestigious award Natalie, we are customers for life.

Beverly Parker, From QLD 31 Jan 2008
Consultant: Natalie


I have known Natalie for the last 4 years when she was working with Travel the World and was the Manager for her division.Nat was always very approachable, passionate and knowledgeable about her job and has taken her skills with her to work for First Class Travel.She has now won the ICCA award for the best travel agent. This is the highest recognition for any agent to be recognized as the best by your peer’s.Natalie is passionate about her job and is always seeking new ideas to benefit her clients. She is honest and approachable and has her client’s interests and experience foremost in her job.Natalie’s experience and passion for the industry will ensure that clients new to the cruising world will be assured of the correct product for their needs, failing which results in dissatisfaction and clients may not want to cruise again. She will always go the “extra mile� and I would like to congratulate her on this award that is so deserving for her dedication in this industry.

Prue Stirling, From Sydney, NSW 31 Jan 2008
Consultant: Natalie


Keren provided me with great service and a fantastic honeymoon package. She is always very helpful and a pleasure to deal with. I was able to plan my whole trip from my office here at work which was great so it gave me time to do other things. Thanks Keren

Simi Taumalolo, From Sydney 20 Dec 2007
Consultant: Keren


Good initiative Tina. Well done.The service we enjoyed from "First Class" was indeed First Class and we shall not hesitate in offering you our future business. Thank you Tina

Mr Morman, From Robertson, QLD 28 Oct 2007
Consultant: Firstclass


I have never used your service before but I was so impressed that I will certainly use it again. I received far better service than if I had booked direct and the rates on ! offer were excellent.

Louise Buxton, From 27 Sep 2007
Consultant: Firstclass


I appreciate your attention to detail, Tina, and thank you for the excellent service provided by your company. Thank you again for your personal attention and commendable service.

Peg Martin, From WA 13 Sep 2007
Consultant: Firstclass


I was indeed fortunate to have Natalie complete all of my travel and accommodation arrangements and believe she is deserving of recognition. Her efforts and achievements far exceeded my most optimistic expectations.Natalie’s in-depth knowledge of the industry, commitment to obtaining the best possible outcome for her clients, outstanding customer service, attention to detail and profusion of people skills must surely render her a valuable and valued member of your organisation and of the ilk essential to remain ahead of the competition. As a Travel Specialist, I deem Natalie to be in a league of her own.I am extremely grateful to Natalie for her efforts which extended way beyond the call of duty. I can offer no greater praise than to assure you I would confidently recommend Natalie at Firstclass.com.au to any prospective traveller.

B. Stanistreet, From Victoria 12 Aug 2007
Consultant: Natalie


We investigated via the web several cruise sites which we shortlisted to three. We found Natalie Jeffers! of FirstClass demonstrated a solid understanding of the discerning traveller market, and was by far the most friendly and professional. She was interested in our needs, as well as ensuring we obtained the best package in terms of pricing and customer experience without pressuring us to make a quick decision. We will definitely be returning to Firstclass.com.au next time we travel and have already mentioned the substantial points of difference to our friends and business colleagues.

Peter Martin, From Mosman, NSW 21 Jun 2007
Consultant: Natalie


Keren was faimiliar with our destination and had extensive knowledge of accommodation to best suit our family needs. Her politeness and diligence to our travel requests made organising our summer Christmas holiday a happy experience.

Vickie, From Sydney 07 Jun 2007
Consultant: Keren


Helen, I have dealt with many travel consultants in my time but I have not worked with one who is quite so efficient. You have made the rush for tickets a pleasure for us without any strain and helped us along the way.. Good on you, I appreciate your great service !

Mr Peter Arnold, From Perth 13 May 2007
Consultant: Firstclass


Keren responded extremely quick to my emails and happy to answer my many questions by email. She was absolutely excellent and a credit to your company. My wife and I have gone through dozens of travel agents over the years (as we holiday twice a year overseas). I think we have found a consultant we can stick with in Keren. Well done!

L. Smith, From NSW 29 Apr 2007
Consultant: Keren


"After a phone call with a very basic idea of what I was looking for, I received an email with what was the starting template to a series of communications answered extremely fast. Keren managed to pull off every request. The final offer personally can’t be improved purely because Keren produced exactly what we wanted. Thank you again Keren we are two first time customers that wont look anywhere else when traveling in the future�

Terence & Jessica, From Perth 27 Apr 2007
Consultant: Keren


Helen... thanks for all your help and patience in answering all my queries, it has been very much appreciated... you are a very good 'travel specialist' and I hope to use 'Firstclass' again.... you made booking with Etihad Airwarys a pleasure.I have travelled many many times overseas, have used numerous agents & also the web, not only was I very impressed with your service but also your pricing.

Elizabeth Platt, From Sydney 12 Apr 2007
Consultant: Firstclass


Tina made everything very easy. Because of my limited internet ability she was very happy to help

Barbara Bonouvrie, From Abbortsford 09 Apr 2007
Consultant: Firstclass


Helen Nguyen has an excellent telephone manner. From the outset, she makes you feel like Firstclass.

Charles Batticciotto, From Brisbane 09 Apr 2007
Consultant: Firstclass


Helen has been extremely pleasant to deal with, she always responded to my queries very quickly and have been very helpful in organising my airfares. Thank you for your patience and good service Helen! I will definitely be recommending Firstclass to my friends.

Julie Lam, From Sydney 09 Apr 2007
Consultant: Firstclass


TINA - many thanks for everything - all arrangements so far have been perfect.Full marks for your prompt, courteous and efficient service.

Peg Barrington-Martin, From Como, WA 09 Apr 2007
Consultant: Firstclass


Tina, very many thanks for so efficiently arranging my bookings, you are a real gem, I really do appreciate your promptness, you have made everything so easy for me.

Peter Whisson, From Berkley Vale 09 Apr 2007
Consultant: Firstclass


My one prior experience with Firstclass and yourself was a very positive one. I can't imagine how you could have done your job any better than you did last time around. I have no hesitation in repeating the experience and have recommended it to many of my colleagues.

Dr Peter McEwen, From North Ward, QLD 09 Apr 2007
Consultant: Firstclass


Tina was most helpful, pleasant and a delight to deal with.

Doug George, From Victoria 09 Apr 2007
Consultant: Firstclass


Tina has being a great help with our situation and heaps of thanks to her, Tina is a credit to your company

John McGrath, From Doonside, NSW 09 Apr 2007
Consultant: Firstclass


Thankyou for all your help the holiday was very exciting and without pitfalls thanks to your good organisation.

Elon Foley, From 09 Apr 2007
Consultant: Firstclass


It should be noted your services was wonderful very easy uncomplicated and fast I will continue to use you and recommend you.

Justin Clarke, From Woolloomooloo, NSW 09 Apr 2007
Consultant: Firstclass


I am a very busy person and can not wait on the phone with agents....I advised Tina what was required and I had everything attended to immediately....I have a very demanding an! d fussy M.D and Tina helped make my day an easier one!!! She is not only efficient but very professional. Thanks!

Sandra Vella, From 18 Feb 2007
Consultant: Firstclass


I take my hat off to you for a great job you do.

Maria Pagnan, From 18 Feb 2007
Consultant: Firstclass


Tina was very prompt and professional in her reply. I would look at using her advice when it comes time to book my trip.

Alix, From 18 Feb 2007
Consultant: Firstclass


Helen was most helpful, and very professional. I will have no hesitation to use your company again.

Irene Sivkoff, From Brisbane 05 Feb 2007
Consultant: Firstclass


As this is our first dealings with Keren and FirstClass,we were very impressed with the service. Keren did an excellent job in helping us with different quotes. Thanks again Keren

Judy McShae, From Sydney 14 Jan 2007
Consultant: Keren


Keren - Will definitely use your service again, very happy outcome, prompt and courteous. Thanks

Susan Manihera, From Melbourne 11 Jan 2007
Consultant: Keren


The holiday was nothing short of outstanding, everything we had hoped for and I would have no hesitation in recommending the Banyan Tree to anyone. Thank you very much for your service and I’m glad we went with your suggestions.

Paul Croll, From Sydney 26 Dec 2006
Consultant: Keren


Keren was fantastic to deal with. We had such a great time - you couldn't find more happier people than us we didn't want to come home. If magic were a drink I would bottle it and call it Hayman.

Stacey Waters, From 18 Sep 2006
Consultant: Keren


Thank you to Keren for booking our magical trip.

Vanessa Lawrence, From 18 Sep 2006
Consultant: Keren


Keren did an excellent job. I had a telephone conversation with Keren and told her exactly what I would like and she gave us everything we requested plus more. Excellent.Keren organised the most wonderful holiday for us. The two resorts we stayed at were an excellent choice by Keren which suited us both. We would use your Company for any future travel.

Gail Noble, From 18 Sep 2006
Consultant: Keren


Natalie was very effecient & a pleasure to deal with. I have used this facility before, and will again!

Helen Musso, From Melbourne, VIC 17 Aug 2006
Consultant: Natalie


My sister discovered your site on a weekend and I rang the 1300 number at 1000 pm on Sunday night 'just in case' someone was there...much to my surprise a lady answered and suggested I did said an immediate email as someone was in the office and they could probably answer it ....Helen did...I found this service most impressive and she has been atttentive ever since. I will definitely use your services again. Thankyou

Naomi Lloyd, From 09 Aug 2006
Consultant: Firstclass


Helen went out of her way to meet our requirements in planning and booking our itinerary.

Michael Coffey, From Sydney 25 Jul 2006
Consultant: Firstclass


I want to thank you on behalf of my husband and me for the quick and efficient service you give.It was a pleasure with you making our trip. Your excellent service ensures that our trip begins nicely before being aboard the Silver Whisper.

Mrs A. Smeke, From Mexico City 04 Jul 2006
Consultant: Natalie


We have used First Class for previous travel and will continue to do so. Your level of professional service is exemplary. It is so refreshing to deal with a company that we have a personal history with, and we feel we are treated as valuable clients.

Jo Bebbington, From Sydney 23 Jun 2006
Consultant: Firstclass


Natalie. Regarding the proposed itinerary to Europe, we would like to thank you for your assistance and professionalism over the past week.

T McFadyen, From Sydney NSW 14 Jun 2006
Consultant: Natalie


Great job Natalie! I appreciated your fast/immediate responses. You were professional and knowledgeable. You were also pleasant (to deal with) over the phone in contrast to some other travel agents I've contacted who sounded like they wanted to get rid off me. Thank you for your help.

Lien Thi Rivett, From Melbourne, VIC 09 Jun 2006
Consultant: Natalie


I have recently booked 4 first class mini around the world airfares with Helen on Thai/Lufthansa and United. Helen has been extremely efficient and professional, and I would certainly recommend Helen and your company to my friends and colleagues for their future travel needs.

Mrs Barbara Piercy, From Perth 06 Jun 2006
Consultant: Firstclass


It was a pleasure to deal with someone who not only knew their area well but was also prepared to make life simple for the traveller. I will be recommending Helen to anyone I know who is travelling on business.

Elizabeth Scar, From Parkville, Victoria 06 Jun 2006
Consultant: Firstclass


This is the first time we have used 1st class services and we will certainly be contacting Helen again for any future trips

Mrs Jenny Hall, From Bowral, NSW 06 Jun 2006
Consultant: Firstclass


Helen was very patient with all our enquiries - her manner is very pleasant and everything was explained very clearly. Thank you Helen.

Mrs Lyn Piggot, From Melbourne, VIC 06 Jun 2006
Consultant: Firstclass


I am very satisfied with the service provided by Ms Nguyen, and will be happy to deal with her again.

Lucas Visagie, From Sydney 01 May 2006
Consultant: Firstclass


Firstclass.com.au is a brillant company for Honeymooners looking for that special location. The excellent service makes it a totally stress-free experience as stress is something you don't need before you get married! Our holiday was totally beyond our expectations. if it wasn't for Keren we would never have considered going to the Maldives thinking that it was too far to travel. We are so grateful for the suggestion as it was truly the best holiday ever.

Anna Madill, From Sydney 17 Apr 2006
Consultant: Keren


Delighted with the service, Keren was extremely professional and polite and I am sure we will use Firstclass again.

Catherine Haggerty, From Sydney 17 Apr 2006
Consultant: Keren


We had a perfect holiday at Palazzo Versace. Thank you once again for your service and help and also for your kind follow up, and hopefully we be able to do business with you once again soon.

Susanna and Antonio Pizzo from Melbourne, From 12 Apr 2006
Consultant: Keren


We had a great time at Hayman! Thank you for the arrangements that all worked like clockwork. Hope to use FirstClass.com.au for other trips/travel in the future! First class service, thank you....the service response by Keren was excellent.

Peter Swannell from Brisbane, From 02 Apr 2006
Consultant: Keren


I write to express my congratulations to your consultant. Nothing was too much trouble for her and it was indeed a pleasure dealing with her. Her attention to detail was excellent and I look forward to future dealings with this organisation. I will also extend my recommendations to my circle of influence, as I know of several people who are most dissatisfied with mainstream Travel Agents.
Congratulations once again - excellent service!

Brenda Birchall from Cura Consulting, Brisbane, From Queensland 25 Mar 2006
Consultant: Firstclass


Thank you so much for all your work to put together our wedding. We had a fantastic time everything was perfect!

Christina and Grand Penrose from RE/MAX Profile Real Estate, Paddington, Queensland, From 16 Mar 2006
Consultant: Firstclass


Thanks for your kind help. Geoff and I very much appreciate your kind help and we are big fans of the team at First Class!

Wendy and Geoff Simpon from Westray Engineering, Sydney, From 10 Mar 2006
Consultant: Firstclass


Thanks for your kind help. Geoff and I very much appreciate your kind help and we are big fans of the team at First Class!

Wendy and Geoff Simpon from Westray Engineering, Sydney, From 10 Mar 2006
Consultant: Firstclass


Testimonials Archive